Summary
Overview
Work History
Skills
FLY FREEBIRD FLY
Timeline
Generic

JIM COOK

Richmond,TX

Summary

Over 50 years of customer focused sales and service. Strong understanding of financial processes and requirements for accurate and thorough recordkeeping. Highly effective proven excellence at building, negotiating and managing relationships.

Overview

15
15
years of professional experience

Work History

WHOLESALE PARTS SALES

Finnegan Chrysler Jeep Dodge
TOMBALL, TX
10.2023 - Current
  • Managed accounts receivable processes including invoicing customers accurately and collecting payments promptly.
  • Provided technical assistance to customers regarding product selection and installation.
  • Audited invoices for accuracy prior to payment processing.
  • Assisted customers with selecting appropriate parts based on their needs.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

BODY SHOP PARTS DEPT

FINNEGAN AUTO
ROSENBERG, TX
02.2023 - 10.2023
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Assisted technicians in locating hard-to-find parts by researching alternative sources of supply.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

GM PARTS MGR

FINNEGAN AUTO
ROSENBERG, TX
07.2010 - 02.2023
  • Reviewed daily sales figures and generated weekly and monthly reports accordingly.
  • Managed accounts receivable processes including invoicing customers accurately and collecting payments promptly.
  • Reviewed supply levels and aging inventory to forecast purchasing needs.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Audited invoices for accuracy prior to payment processing.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Prepared reports on sales activity, inventory levels, budgeting, forecasting.
  • Increased productivity, effectively managing [Number] employees and crew while coordinating dispatching activities and daily ordering processes.
  • Organized and prioritized projects.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Resolved customer complaints in a timely manner while ensuring satisfaction.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Monitored inventory levels and restocked shelves as needed.
  • Maintained accurate records of all orders placed, received, shipped or returned.
  • Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
  • Managed employee schedules and daily assignments.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

GM SERVICE MGR

FINEGAN AUTO
Rosenberg, TX
07.2009 - 07.2010
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored employee performance, providing feedback on progress towards desired outcomes.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Reviewed marketing campaigns and associated materials prior to release in order to ensure accuracy of messaging and brand consistency.
  • Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
  • Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
  • Developed annual budgets based on forecasted revenue targets set by senior management.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Administered employee discipline through verbal and written warnings.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.

Skills

  • Invoice Processing
  • Ordering Parts
  • Customer Service
  • Inventory Restocking
  • Goal Setting
  • Stock Management
  • Demand Forecasting
  • Operations Management
  • Purchasing Oversight
  • Reviewing Deliveries
  • Returns Processing
  • Coordinating Paperwork
  • Inventory Management
  • Inventory Auditing
  • Staff Training

FLY FREEBIRD FLY

  • Helping my sweet phenominal love of my life to maintain and rent a beach house in Crystal Beach

Timeline

WHOLESALE PARTS SALES

Finnegan Chrysler Jeep Dodge
10.2023 - Current

BODY SHOP PARTS DEPT

FINNEGAN AUTO
02.2023 - 10.2023

GM PARTS MGR

FINNEGAN AUTO
07.2010 - 02.2023

GM SERVICE MGR

FINEGAN AUTO
07.2009 - 07.2010

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JIM COOK