Summary
Skills
Work History
Overview
Education
Certification
Accomplishments
Timeline
SalesAssociate
Jim Erwin

Jim Erwin

Technology Specialist
Nashville,TN

Summary

Dedicated Technology professional driven by customer and co-worker interaction offering more than two decades of successful career history. Proficient at cultivating long-term partnerships with vendors and clients. Record of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization's brand.

Skills

Superb Customer Relationsundefined

Work History

Enterprise Systems Engineer

CoreCivic
Nashville, TN
12.2008 - 07.2022
  • Responsible for configuring, deploying, and maintaining Windows servers and workstations, storage arrays, and supporting 2000+ end-users
  • Led refresh and upgrade projects for workstations, servers, and storage in high-availability environments
  • Fulfilled essential role in large-scale modernization of networked surveillance systems
  • Provided excellent communication and service while interacting with users, vendors, and co-workers
  • Participated in continuous process improvement by generating suggestions and engaging in problem-solving activities
  • Pursued skills to improve efficiency and productivity

Senior Customer Engineer

BancTec
Nashville, TN
09.2005 - 12.2008
  • Delivered high level of professionalism and support to each customer, upholding company commitment to service
  • Provided face forward desk side support
  • Maintained Windows server and infrastructure updates
  • Implemented hardware and software based on user and corporate specifications
  • Performed repair service for servers, desktops, laptops, and printers

Overview

17
17
years of professional experience
4
4
years of post-secondary education
4
4
Certificates

Education

Bachelor of Arts - Music Business

West Texas A&M University
Canyon, TX
08.1987 - 05.1991

Certification

MCSA: Server Administration

Accomplishments

Eagle Scout - Boy Scouts of America

Timeline

Enterprise Systems Engineer

CoreCivic
12.2008 - 07.2022

Senior Customer Engineer

BancTec
09.2005 - 12.2008

Bachelor of Arts - Music Business

West Texas A&M University
08.1987 - 05.1991
Jim ErwinTechnology Specialist