Daniel Brent Whisenhunt
Aquasco,MD
Summary
Experienced management professional with expertise in project management and business management. Meticulous attention to detail in overseeing timelines, mitigating risks, and executing large-scale and small-scale projects. Adaptable and quick to learn, excelling in various business models. Proven track record of accomplishments and dedication to colleagues and stakeholders. Proactive approach to leadership and management consistently driving results and fostering a collaborative work environment.
Overview
29
29
years of professional experience
Work History
Branch Manager of Operations
George Mason Mortgage, LLC
Remote
08.2020 - 07.2024
- Plan, coordinate, direct, review and supervise work of operations staff in the branch
- Manage the active loan pipeline - maintain awareness of quantity, quality, compliance and client expectations
- Communicate with Production staff - inform production staff on any policy, procedure or guideline updates to help with loan production and quality
- Assist with structuring complex loans or a resolve issues on loan in process
- Assist with hiring and employee evaluations
- Drive initiatives in the branch management team and organizationally that contribute to long-term operational excellence of the branch
- Contribute to short and long-term branch organizational planning and strategy as a member of the management team of the branch
- Responsible for complying with the various rules, regulations, policies and ethical standards governing the financial services industry including compliance with the Bank Secrecy Act
- Provide support to Loan Officers and Underwriter teams to ensure the timely, judicious and accurate processing of mortgages
- Review and verify borrower income, credit reports, employment histories, property appraisals and title insurance information to support the approval process for each home loan
- Ensure compliance with company policies, underwriting guidelines and lending program requirements
- Review and compile necessary documentation to submit loans to underwriting for credit decision, within established SLA, commitment and document expiration dates
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Practice Operations Manager
HEARTLAND DENTAL
02.2019 - 08.2020
- Manage Team Personnel Schedules for 2 Doctors and 1 Periodontist
- Serve as the liaison between Heartland Dental Headquarters and Practice Personnel.
- Maintain protocols and guidelines about patient privacy(HIPAA) and team member safety (OSHA)
- Personnel Management
- Office schedule management and reporting
- Financial reporting and planning
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to deliver goods and services timely and accurate.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Senior Executive Assistant/ Loan Processor/Contractor Verification Specialist
PROSPERITY HOME MORTGAGE, LLC
05.2014 - 01.2019
- Monitor and track loan applications and related daily compliance reports
- Monitored loan balancing for all 4 regional branches and development recommendations and reports for SVP and Regional Managers
- Review and compile necessary documentation to submit loans to underwriting for credit decision, within established SLA, commitment and document expiration dates
- Review and provide approvals for Renovation loan contractors
- Personnel Management and Human Resources Representative
- Respond to and track compliance inquiries from site and related resolutions
- Project Management Support for new mortgage products
- Provide assistance to new lines of business in their development, modification, and implementation of procedures to ensure appropriate incorporation of new and existing mortgage regulations
- Perform periodic loan file reviews for compliance with Federal and State lending regulations
Program Manager
LIFE AND SPECIALTY VENTURES, LLC
Waldorf, Maryland
11.2011 - 04.2014
- Manage all aspects of cost, schedule and performance for designated projects
- Responsible for the overall execution and management for multiple Health/Dental platform migration projects
- (Affordable Health Plan)
- Managed staff of Software Engineers, Analysts, and Project Managers
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Program Manager, GS-13
U.S. NAVY AIR SYSTEMS COMMAND
Patuxent River, Maryland
01.2002 - 11.2011
- Directed the preparation of all types of program documentation including Statement of Objectives, Statements of Work (SOW), Program Objective Memorandum (POM), Requests for Proposals, Spend Plans, Budgetary issue sheets and Acquisition Strategy Plans
- Superbly managed and motivated teams consisting of as many as 42 government employees and 12 senior active duty military personnel
Program Management Analyst
DCS CORPORATION
Lexington Park, Maryland
07.1997 - 01.2002
- Provided analysis, studies, and reports for operational readiness of various avionic systems
- Developed program documentation
- (RFPs, ECPs, BAAs, CDRLs and SOW)
- Developed and maintained budget execution documentation, planned expenditures, OSIPs and FYDPs
- Developed senior management briefings that included ACLT, ACT, Spend Plan Reviews, ASN, ESC, ARB, SRR, and PDR
- Served as the system acquisition technical support for establishing ModeS24B procedures for tactical Navy and Marine aircraft
- Developed the ARC-210 integrated test bench that included prototyping, integration and maintenance/test support
Signal Systems Support Specialist
U.S. ARMY
Ft. Bragg, North Carolina
05.1995 - 07.1997
Education
Level III Program Management Certification -
DEFENSE ACQUISITION UNIVERSITY (DAU)
Fort Belvoir, Virginia01.2009
Level II Program Management Certification -
DEFENSE ACQUISITION UNIVERSITY (DAU)
Fort Belvoir, Virginia01.2008
Level I Program Management Certification -
DEFENSE ACQUISITION UNIVERSITY (DAU)
Fort Belvoir, Virginia01.2002
Skills
- Team Building
- Superb Customer Relations
- Tireless Work Ethic
- Budgetary Controls
- Operations Management
- Attention to detail
- Program Management
- Personnel Management
- Excellent People Skills
References
- Rick Garza, 703-863-8740
- John Sgarlata, 407-716-0124
- Dean Jones, 301-247-4731
Timeline
Branch Manager of Operations
George Mason Mortgage, LLC
08.2020 - 07.2024
Practice Operations Manager
HEARTLAND DENTAL
02.2019 - 08.2020
Senior Executive Assistant/ Loan Processor/Contractor Verification Specialist
PROSPERITY HOME MORTGAGE, LLC
05.2014 - 01.2019
Program Manager
LIFE AND SPECIALTY VENTURES, LLC
11.2011 - 04.2014
Program Manager, GS-13
U.S. NAVY AIR SYSTEMS COMMAND
01.2002 - 11.2011
Program Management Analyst
DCS CORPORATION
07.1997 - 01.2002
Signal Systems Support Specialist
U.S. ARMY
05.1995 - 07.1997
Level III Program Management Certification -
DEFENSE ACQUISITION UNIVERSITY (DAU)
Level II Program Management Certification -
DEFENSE ACQUISITION UNIVERSITY (DAU)
Level I Program Management Certification -
DEFENSE ACQUISITION UNIVERSITY (DAU)