Diane Troxell
Richmond,VA
Summary
Confident Mortgage Loan Closer touting 30 years of expertise working in high-volume environments. A knowledgeable professional with a background reviewing documentation in accordance with corporate procedures. A smart individual with exceptional communication skills that have been honed collaborating with attorneys, title company representatives and customers.
Overview
14
14
years of professional experience
Work History
Senior Closing Consultant
George Mason Mortgage, LLC
07.2013 - 02.2024
- Ability to work in a high volume, often stressful, work environment with the ability to multi-task.
- Facilitated clear communication channels between all parties involved in each transaction.
- Developed strong relationships with clients and real estate agents, fostering trust in the mortgage closing process.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Monitored pipelines to track and log status of loans.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.
- Ensured proper document storage and disposal, safeguarding sensitive financial information in accordance with company policies and legal requirements.
- Maintained checklists of required documentation and open issues affecting closings.
- Resolved issues efficiently during the pre-closing stage, minimizing delays and keeping transactions on schedule.
- Organized and prioritized multiple loan files simultaneously, maintaining strict deadlines to meet client expectations.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Maintained a level of accuracy and professionalism while managing a large caseload of loans, consistently meeting performance targets.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Mortgage Loan Closer
Old Virginia Mortgage, Inc./Dominion Residential
05.2010 - 05.2013
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Provided highest level of service and support to customers, closing agents and realtors.
- Developed and maintained relationships with customers, lenders and other third parties.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Checked loan documents for accuracy prior to closing.
- Prepared all paperwork for loan package and arranged final closing meeting.
Education
Associate of Applied Business - Paralegal
Greenville Technical College
Greenville, SC06.1983
Skills
- Attention to Detail
- Integrity and Honesty
- Analytical Thinking
- Work Planning and Prioritization
- Problem-Solving
- Multitasking Abilities
- Self-Directed
Timeline
Senior Closing Consultant
George Mason Mortgage, LLC
07.2013 - 02.2024
Mortgage Loan Closer
Old Virginia Mortgage, Inc./Dominion Residential
05.2010 - 05.2013
Associate of Applied Business - Paralegal
Greenville Technical College
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