Jim Jencarelli
Senior Manager, Program Delivery
Philadelphia,PA
Summary
Jim is a seasoned project and product management leader with over 8 years of experience. At Comcast, Jim currently leads a program team of over 30 technologists and go-to-market experts with the goal of leveraging AI-driven offer personalization to significantly improve customer retention.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Senior Manager, Program Delivery - Xfinity
Comcast
07.2023 - Current
- Comcast 2023 Circle of Success Winner for AI-Driven Retention. Project team recognized with award by CEO for implementing AI at scale to improve customer retention.
- Led project team of over 30 technologists to launch and scale AI-driven recommendation engine, personalizing offers for over 10 million customer accounts. Initiative on track to yield over 38k incremental customer accounts by 2025, resulting in nearly $3m per month of additional revenue retained.
- Spearheaded development and implementation of feedback loop across 3 company verticals, supporting AIML reinforcement learning and advanced analytics.
Manager, Program Delivery - Xfinity
Comcast
12.2022 - 07.2023
- Initiated and drove vital customer data integration project, pivotal in advancing the company's AIML strategy. Guided project team from ideation to design phase, ensuring alignment with business objectives.
- Collaborated with stakeholders to establish robust process for accurately tagging over 100 EBI-owned and EBI-impacting projects on company plan of record, providing unprecedented insights into EBI's contributions and their impact on the organization.
Lead Analyst - Enterprise Business Intelligence
Comcast
01.2022 - 12.2022
- Led project team of 8 technologists to deliver the Xfinity Mobile data program, launching Comcast's first comprehensive master data asset for mobile.
- Curated requirements and led development team to deliver operational dashboard reporting suite for equipment procurement team, providing equipment swap insights on over 1 million customer accounts.
Senior Analyst - Enterprise Business Intelligence
Comcast
02.2020 - 01.2022
- Successfully led agile transformations for 5 project teams, resulting in greater status transparency and significantly more efficient 2-week sprint cycle.
- Launched EBI's project status reporting hub, providing up-to-date information on more than 15 products and domains.
Solutions Specialist
SEI Investment Manager Services
07.2016 - 02.2020
- Led migration of 100+ Investment Manager clients, containing more than 20k investor accounts, onto SEI's Investor Dashboard.
- Implemented SEI's new no-code investor onboarding platform for 3 Private Equity clients, leading project management and configuration workstreams.
Education
Bachelor of Science - Economics & Entrepreneurship
University of Scranton
Scranton, PA 05.2001 -
Certification
Comcast Circle of Success: AI-Driven Retention Team
Timeline
Comcast Circle of Success: AI-Driven Retention Team
05-2024
Senior Manager, Program Delivery - Xfinity
Comcast
07.2023 - Current
Manager, Program Delivery - Xfinity
Comcast
12.2022 - 07.2023
Lead Analyst - Enterprise Business Intelligence
Comcast
01.2022 - 12.2022
Certified Scrum Product Owner
12-2020
Certified Scrum Master
05-2020
Senior Analyst - Enterprise Business Intelligence
Comcast
02.2020 - 01.2022
Solutions Specialist
SEI Investment Manager Services
07.2016 - 02.2020
Bachelor of Science - Economics & Entrepreneurship
University of Scranton
05.2001 -