Jim Lorman
Thorofare,NJ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
23
23
years of professional experience
Work History
Store Manager
Homegoods Stores
Cherry Hill, NJ
07.2018 - Current
- Managed team of 65+ employees, overseeing hiring, training, and professional growth of employees.
- Opened first new store post Covid closure establishing new standards for new store openings.
- Established hiring process that is being used district wide to maintain store staffing.
- Improved operations by driving efficiency in all processes.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Traveled to other areas to help struggling stores with achieving store standards.
- Established multiple merchandising tools that are now used regionally to streamline processes.
Store Manager
Bed Bath & Beyond
Christiana, DE
03.2008 - 07.2018
- Coached 60+ sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and sales.
- Store consistently over performed in service standards, store traffic and loyalty.
- Created and built store fixtures to optimize selling space.
- Innovated local merchandising strategies to drive revenue and inspired peer locations to adopt.
- Established district communication standards to share best practices between store managers.
- Visited multiple locations to help stores establish standards and increase sales results.
Six Sigma Project Manager
Acme Markets
Malvern, PA
05.2005 - 03.2008
- Saved $1.2 million by implementing cost-saving initiatives that addressed long-standing problems
- Accountable for recruiting, developing, and leading cross functional project teams.
- Performed in-depth analysis to isolate root causes and identify specific solutions across various functional areas.
- Effectively interacted all levels of management and leadership through formal presentations and informal discussions.
Store Manager
Acme Markets
Malvern, PA
02.1999 - 01.2005
- Managed, recruited, and trained 200+ associates
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Turned store from 400k loss to 600k profit
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Mathematics
Rowan University
Glassboro, NJDiploma -
Burlington City High School
Burlington City, Nj1994
Skills
- Relationship building and management
- Maximizing Profitability
- Team Leadership
- Operations management
- Staff recruiting
- Consulting
- Strategic thinking
- Mathematical Calculation and Reasoning
- Merchandising
- Training and mentoring
- Personnel development
- Wedding Officiant
- Community Coaching
Affiliations
Alpha Phi Delta National Fraternity
FOP Lodge #28
West Deptford Midget Football Association
West Deptford Youth Lacrosse Association
Timeline
Store Manager
Homegoods Stores
07.2018 - Current
Store Manager
Bed Bath & Beyond
03.2008 - 07.2018
Six Sigma Project Manager
Acme Markets
05.2005 - 03.2008
Store Manager
Acme Markets
02.1999 - 01.2005
Mathematics
Rowan University
Diploma -
Burlington City High School
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