Jim Mattson
Fargo,ND
Summary
Well-rounded, computer literate professional who communicates well both orally and through writing
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Customer Care Support Expert
Midco
West Fargo, ND
11.2020 - 01.2022
- Resolved customer issues related to billing, internet and cable television issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Medical Records Specialist
Ciox
Green Bay, WI
10.2018 - 08.2020
- Kept accurate log of requests for medical information and records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Managed electronic medical records for patients.
Office Manager
Anchorage
Moorhead, MN
01.2014 - 06.2018
- Oversaw front office and hired and trained new employees for work with clients in chemical dependence treatment setting.
- Produced weekly schedules for office staff.
- Monitored inventory and completed weekly shopping as needed. Procured bids for larger pieces of office equipment such as copiers.
- Submitted background checks to the State of Minnesota as needed for new employee hires.
Education
Associate of Science - Business Administration
Montana State University - Northern
Havre, MT 01.1979 - 06.1983
Worked Toward Receiving BA in Journalism
The University of Montana
Missoula, MT 01.1984 - 06.1985
Skills
Management Experience
Customer Service Experience
Computer Literate
Timeline
Customer Care Support Expert
Midco
11.2020 - 01.2022
Medical Records Specialist
Ciox
10.2018 - 08.2020
Office Manager
Anchorage
01.2014 - 06.2018
Worked Toward Receiving BA in Journalism
The University of Montana
01.1984 - 06.1985
Associate of Science - Business Administration
Montana State University - Northern
01.1979 - 06.1983