JAMES J McENTEE
Summary
IT Systems Support Professional with extensive, diversified and accountable experience. A results minded, knowledgeable individual with proven expertise in server administration, network operations, system security, new installations and infrastructure problem resolution. A dedicated practitioner who consistently keeps abreast of ever changing technology and new IT concepts, coupled with abilities to troubleshoot / resolve technical problems and thoroughly train users on new equipment, seeks a position that fully capitalizes on my experience and skills while providing further career growth as merited.
Overview
25
25
years of professional experience
4
4
Certification
Work History
NOC Technician
Atlantic Tomorrows Office
08.2024 - Current
- Resolution of NOC alert tickets for maintenance and availability of VMware Hosts, Switches, Routers, Firewalls, AP's, VPN and NAS devices
- IT Glue Documentation of client environments and changes made
- Build computers for clients including customer specific software
- Support customers, resolving issues is a timely and satisfactory manner. Special attention to working with top executives, worked with clients in other countries and other languages.
- Worked with Third party vendors for CAD, CNC machines, accounting products CCH, Macola, Quick Books
- Advanced M365 support including use of PowerShell with Microsoft Exchange Admin, Outlook and other admin consoles
Support Technician
Infoaxis
09.2022 - 08.2024
- Provide Level 2 IT support for non-technical and C-level clients with a Managed Service Provider
- Interact daily with Entra, M365, ConnectWise Manage, ConnectWise Automate, IT Glue, and Screen Connect
- Resolve technical issues and managed call flow using ConnectWise Manage ticketing system
- Identify and solve technical issues using diagnostic tools, ensuring high customer satisfaction
- Maintain and update customer database and IT documentation
- Follow up with clients to address concerns and ensure optimal satisfaction
- Set up PCs, Apple desktops, laptops, and various mobile devices
- Research and resolve complex problems independently, earning favorable client reputation
IT System Administrator
Data Axle (formerly Lake Group Media, Inc.)
10.2021 - 02.2022
- Managed and maintained IT and communications systems, ensured optimal functionality, created/updated policy documentation
- Coordinated installation, testing and startup of new servers and systems
- Researched new technology, evaluated security and infrastructure, implemented improvements, participated in upgrade projects, facilitated user experience through support and training
- Maintained LAN network, implemented cost-saving initiatives, responded to hardware and network issues
- Orchestrated enterprise security strategies implementation, maintained operability during COVID-19 Pandemic
- Transitioned data and systems to the Cloud, negotiated with vendors for equipment purchase, consistently achieved company goals on or ahead of schedule and below costs
Desktop Support
Lake Group Media, Inc.
- Provided technical support, training, troubleshooting to users, gained expertise in LAN network architecture, hardware, and software systems
Computer Operator
Meadow Publications
- Installed, upgraded, maintained and resolved technical problems with hardware and software and provided technical support to the entire staff for computer operations for this publisher of Spotlight Magazine
- Performed troubleshooting of systems performance to identify and implement solutions to any problems
- Trained end-users of Mac and publishing software on use, functionality and applications to business problems
- Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations
Education
Bachelor of Science - Computer Information Systems
Manhattan College
New York, NYSkills
- Adobe Creative Suite, MailChimp, FileMaker, Sage/Peachtree, Quickbooks
- Android/iOS
- AWS, Azure
- Backup and Disaster Recovery, Endpoint Protection, Network Security, SPAM Filtering
- Windows Server, DHCP, DNS, Exchange, GPO, Intune, TCP/IP, PowerShell, HTML
- Firewalls Meraki, SonicWall, Switches, Synology NAS,
- Ticketing System, Documentation, On/Off-boarding
- Microsoft Office 365, OneDrive, SharePoint, Teams
Certification
- CompTIA A+ - Computing Technology Industry Association
- CompTIA Network+ - Computing Technology Industry Association (CompTIA)
- CompTIA Security+ - Computing Technology Industry Association (CompTIA)
- MCSE - Microsoft Certified Systems Engineer
Timeline
NOC Technician
Atlantic Tomorrows Office
08.2024 - Current
Support Technician
Infoaxis
09.2022 - 08.2024
IT System Administrator
Data Axle (formerly Lake Group Media, Inc.)
10.2021 - 02.2022
Computer Operator
Meadow Publications
Desktop Support
Lake Group Media, Inc.
Bachelor of Science - Computer Information Systems
Manhattan College
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