Karissa Noonan
Phoenix,AZ
Summary
Adaptable and creative professional with extensive experience in customer support, team leadership, and the arts. Skilled at managing complex projects, building community connections, and delivering exceptional service. Excels in fast-paced environments through strong communication, critical thinking, and collaborative problem-solving. Seeking opportunities that emphasize relationship-building, operational excellence, and innovative solutions.
Overview
7
7
years of professional experience
Work History
Customer Service + Project Management
Pinnacle Prints & Embroidery
Scottsdale, AZ
02.2024 - Current
- Managed customer interactions from initial inquiry through final delivery, ensuring a seamless and satisfying experience.
- Translated customer needs into clear instructions for production teams using platforms like Zendesk, Trello, and ClickUp.
- Submitted licensed artwork for brand compliance and approval.
- Leveraged tools including Microsoft Office, QuickBooks, FileMaker, and SAGE for daily operations and workflow optimization.
Floor Coordinator
LUSH Cosmetics
Scottsdale, AZ
08.2023 - 02.2024
- Delivered coaching and structured feedback based on sales metrics to improve team performance.
- Fostered a high-touch, engaging customer experience while mentoring staff on sales strategy and product knowledge.
- Handled all aspects of cash management, including reconciliation and nightly deposits, while securing the store.
Stage Management
Arizona Broadway Theatre
Peoria, AZ
02.2020 - 05.2023
- Acted as liaison between directors, designers, and crew to ensure accurate execution of creative vision.
- Participated in scenic construction and performed hands-on maintenance for props, lighting, and sets.
- Developed efficient backstage systems and mentored crew in theatrical best practices and safety protocols.
Artist & Small Business Owner
KLN Metalwork LLC & Peace, Love & Tie-Dye LLC
07.2018 - Current
- Founded and operated two creative businesses specializing in tie-dye apparel, handmade jewelry, and upcycled goods.
- Designed and managed e-commerce platforms, product photography, inventory, shipping logistics, and digital marketing.
- Organized collaborative events and fundraising initiatives supporting local artists and non-profits.
Education
Bachelor Of Education - Choral Music
Northern Arizona University
Flagstaff, AZ01.2013
Skills
- Adobe Creative Suite
- Set Design & Construction
- Microsoft Office Suite
- Zendesk
- ClickUp
- Trello
- FileMaker
- QuickBooks
- SAGE
- Social Media Marketing
- Shipping & Product Logistics
- Sales Management
- Inventory Coordination
- Invoicing & POS Systems
- Supply Chain & Order Fulfillment
- Community Fundraising
- Non-Profit Collaboration
- Customer Experience Design
- Team Coaching & Development
- Visual Merchandising
- Event Coordination
Timeline
Customer Service + Project Management
Pinnacle Prints & Embroidery
02.2024 - Current
Floor Coordinator
LUSH Cosmetics
08.2023 - 02.2024
Stage Management
Arizona Broadway Theatre
02.2020 - 05.2023
Artist & Small Business Owner
KLN Metalwork LLC & Peace, Love & Tie-Dye LLC
07.2018 - Current
Bachelor Of Education - Choral Music
Northern Arizona University