Jim Nickels
Liverpool
Summary
Results-driven professional with extensive experience at National Grid USA, excelling in manual and functional testing. Proven ability to enhance data integrity and team efficiency through effective collaboration and training. Strong problem-solving skills complemented by a commitment to safety and operational excellence. Adept at identifying issues and ensuring optimal performance in diverse environments.
Overview
25
25
years of professional experience
Work History
Meter Tester
National Grid USA
02.2020 - 04.2025
- Collaborated with team to understand testing requirements and project goals.
- Assisted in executing test cases to ensure software functionality and performance.
- Learned and utilized testing tools to identify bugs and issues in applications.
- Participated in daily stand-up meetings to discuss progress and challenges.
- Collection of meters from field and determined if condition was good or bad.
- Operate forklift and pallet jack
Meter Reader
National Grid USA
11.2013 - 02.2020
- Conducted accurate meter readings to ensure precise billing and customer satisfaction.
- Collaborated with field teams to resolve discrepancies in meter data and service issues.
- Maintained detailed records of meter readings, enhancing data integrity and reliability.
- Trained new staff on safety protocols and efficient reading techniques, fostering team efficiency.
Security Officer
National Grid USA
08.2001 - 11.2013
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular inspections of facilities to identify security vulnerabilities and address concerns.
- Responded to emergencies, coordinating with local law enforcement and emergency services as needed.
- Trained new security personnel on procedures, protocols, and use of surveillance equipment.
Mailroom Clerk
National Grid USA
05.2000 - 08.2001
- Managed incoming and outgoing mail operations, ensuring timely distribution across departments.
- Organized and maintained inventory of mailing supplies and equipment for operational efficiency.
- Streamlined mail sorting processes, enhancing accuracy and speed of delivery.
- Trained new staff on mailroom procedures, promoting adherence to safety protocols.
Education
Associate of Science - Community And Human Services
SUNY Empire State College
Saratoga Springs, NY06-2003
Skills
- Manual testing
- Functional testing
- Product testing
- Performance testing
Timeline
Meter Tester
National Grid USA
02.2020 - 04.2025
Meter Reader
National Grid USA
11.2013 - 02.2020
Security Officer
National Grid USA
08.2001 - 11.2013
Mailroom Clerk
National Grid USA
05.2000 - 08.2001
Associate of Science - Community And Human Services
SUNY Empire State College