Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jim Ryan

Croydon

Summary

Adept Sign Industry leader with over 30 years of experience in manufacturing, install, service, and management. Dedicated to enhancing operational efficiency and team performance, my tenure at Stratus showcased significant achievements in process optimization and customer satisfaction improvement. Leveraging skills in leadership, safety management, and sign industry knowledge have contributed to the continuous growth of myself and my team.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Field Operations Specialist

Stratus
10.2023 - Current
  • Worked with cross-functional teams to drive process and system improvements.
  • Mentored service team members in developing their technical skills and industry knowledge as they progressed in their careers.
  • Maintained compliance with union contracts through careful review and communication of relevant information to members and delegates.
  • Assisted Operations team and other departments in preparing proposals by providing relevant information about the capacity of Field Operations department.
  • Increased customer satisfaction through timely resolution of service issues and proactive communication.
  • Analyzed key metrics and business performance to drive data-supported decisions.
  • Optimized resource allocation by scheduling staff effectively, ensuring coverage during peak times and reducing overtime costs.
  • Reduced downtime by maintaining and troubleshooting equipment to ensure optimal functionality.

Lead Field Service Technician

Stratus
10.2010 - 10.2023
  • Consistently exceeded performance targets set by management regarding quality assurance metrics.
  • Streamlined processes for troubleshooting and repair, resulting in faster response times.
  • Troubleshot complex technical issues effectively using comprehensive analytical skills.
  • Improved customer satisfaction by promptly addressing and resolving field service issues.
  • Increased team efficiency through clear communication and regular training of junior technicians.
  • Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
  • Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
  • Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
  • Conducted regular audits on tools and equipment usage, optimizing resource allocation.
  • Developed strong relationships with clients by providing exceptional customer service and support.


Shop Foreman

East Coast Signs
07.1993 - 09.2010
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations of team of 15 technicians and shop professionals.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
  • Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.

Education

High School Diploma -

Bensalem
Bensalem, PA

Skills

  • Safety management
  • Site inspections
  • Field repairs
  • Workplace safety
  • DOT compliance
  • Route planning
  • Adaptability to changes
  • Continuous learning attitude
  • Inventory tracking

Certification

  • National Safety Council Defensive Driving Course - National Safety Council.
  • OSHA Certified
  • Forklift Certification
  • PA Driver's License
  • Commercial Driver's License (CDL) – PA Department of Motor Vehicles.
  • Signalperson Certification - National Commission for the Certification of Crane Operators (NCCCO).
  • NCCER Tower Cranes Endorsement —National Center for Construction Education & Research.

Timeline

Field Operations Specialist

Stratus
10.2023 - Current

Lead Field Service Technician

Stratus
10.2010 - 10.2023

Shop Foreman

East Coast Signs
07.1993 - 09.2010

High School Diploma -

Bensalem

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Jim Ryan