Jim Schmitt
Lake Forest,CA
Summary
Proficient Sit Manager delivering encouragement and feedback to both Instructors and students for safer riding and greater success.
Well-trained in riding and maintaining motorcycles of all types and sizes.
Over 55yrs of active motorcycle street riding.
Overview
28
28
years of professional experience
Work History
Site Manager / Lead Instructor
Total Control Training
07.2005 - Current
- Enhanced training site efficiency by implementing streamlined processes and procedures for management tasks.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Managed a fleet of 30 plus training motorcycles while personally performing all scheduled maintenance.
- Supervised the training and scheduling of all motorcycle instructors at the Cerritos College Site.
Customer Service Manager
SouthWest Dealer Services
06.1996 - Current
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Associate of Arts - Liberal Arts And General Studies
Saddleback College
Mission Viejo, CA06.1978
High School Diploma -
Haddonfield Memorial High School
Haddonfield, NJ06.1972
Skills
- Instructing both Basic and Intermediate motorcycle training courses
- Performance Reviewing
- Quality Control of all Motorcycles
- Coaching and Mentoring of all Instructors
- Customer Relationship Management
Motorcycle and Mountain Bike Racing
Actively participate in Total Control Professional Development workshops and Clinics.
Participate in at least 10 cross country mountain bike races per year since 2012.
Timeline
Site Manager / Lead Instructor
Total Control Training
07.2005 - Current
Customer Service Manager
SouthWest Dealer Services
06.1996 - Current
Associate of Arts - Liberal Arts And General Studies
Saddleback College
High School Diploma -
Haddonfield Memorial High School
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