JIM SHEARL
Mesa,Arizona
Summary
Versatile manager and coach with a track record of exceeding customer and employer expectations. Demonstrates exceptional customer service while adhering to company policies, procedures, and goals. Strong leadership and time management skills, excelling in both team and individual settings. Dedicated team player and proven leader known for adaptability and success in any environment or situation.
Overview
28
28
years of professional experience
Work History
CLAIMS SERVICE LEADER
NATIONAL GENERAL/ALLSTATE
01.2023 - Current
- Motivated and managed a team of 8 adjusters workload and service levels to ensure effectiveness in a claims handling
- Oversee, train and provide guidance to claim adjusters to ensure they meet or exceed customer service objectives, comply with regulatory requirements and control claim costs
- Analyzes unit reports and supports the achievement of business unit objectives
- Negotiate claims and reach positive claim resolutions promptly
- Work with other departments and independent agents to ensure timely claims handling
CLAIMS-EXPRESS CORE & WORKFORCE PLANNING-ASSOC MANAGER
ESURANCE INSURANCE/ALLSTATE
07.2021 - 12.2022
- Empowered and led a team of 20 Rapid Response Representatives
- Provided coaching and feedback for quality assurance and development
- Analyzed daily reports that support the achievement of business objectives
- Worked with upper management for root cause problem solving in department
- Assisted Rapid Response Representatives with career development and goals
Coaching Supervisor
Homesite Insurance/American Family
10.2020 - 06.2021
- Coached and lead a team of 20 for inbound solutions agents
- Empowered team with inspiring personal and professional monthly goals
- Worked with upper management for continuous improvement of processes and procedures
CONTINUOUS IMPROVEMENT COACH
ESURANCE INSURANCE/ALLSTATE
06.2019 - 09.2020
- Partnered with management to consult with problem identification, prioritization and process
- Coached and trained department managers for continuous improvement leadership tools
- Training & facilitated root cause problem solving system & processes throughout the business
- Evaluated the maturity of continuous improvement within assigned business unit
RAPID RESPONSE MANAGER
ESURANCE INSURANCE/ALLSTATE
07.2017 - 05.2019
- Inspired a team of 10-22 to support first notice of loss & ongoing resolution of claims
- Provided coaching & feedback to ensure quality, compliance & company metrics
- Worked on team special projects claims processes & new vendor roll-outs
DESK AUTO APPRAISER
ESURANCE INSURANCE/ALLSTATE
04.2017 - 06.2017
- Assesses vehicle damage to determine structure, mechanical, electrical or interior damage
- Review & negotiates repair-cost estimates with automobile repair shop to secure an agreed price
- Determines value on total loss vehicles
NON-ATTORNEY BODILY INJURY REPRESENTATIVE
ESURANCE INSURANCE/ALLSTATE
12.2015 - 03.2017
- Completes thorough bodily injury evaluations for first and third-party claims
- Settles bodily injury & automobile claims with contract releases
LIABILITY CLAIMS REPRESENTATIVE
ESURANCE INSURANCE/ALLSTATE
10.2014 - 11.2015
- Investigates coverage, policies and liability determination to move claims toward quick resolution
- Consistently leads team with collision, property damage cycle times and customer service score
EXPRESS/RAPID RESPONSE REPRESENTATIVE
ESURANCE INSURANCE
07.2013 - 10.2014
- Obtains facts of loss to determine liability and exposures for handling
- Training, auditing and mentoring representatives in various aspects of the job
COMMERCIAL LINES COVERAGE SPECIALIST/PRODUCER
IMES INSURANCE ASSOCIATES
05.2010 - 07.2013
MARKETING REPRESENTATIVE
ARIZONA RADIOLOGY
05.2008 - 05.2010
Property Manager
REAL ESTATE EQUITIES
06.2001 - 04.2008
Fleet Manager
NATIONAL AUTO MART
04.2000 - 04.2001
Sales Associate
SHAMROCK/SYSCO FOODS
06.1996 - 04.2000
Education
Esurance Manager Leadership Program -
01.2018
Esurance Emerging Leadership Program -
01.2017
Allstate Accelerator Development Program -
01.2016
Associate in General Insurance Designation -
01.2015
Associate in Claims Designation -
01.2015
Hartford School -
Commercial Lines Coverage Specialist
01.2012
Licensed Property & Casualty Insurance Agent -
01.2010
Bachelor of Science - Communications
Illinois State University
01.1996
Skills
- Claims Management Expertise
- Innovation and Creativity
- Process improvement strategies
- Conflict resolution techniques
- Relationship Building Abilities
- Time management proficiency
- Multitasking Abilities
- Self Motivation
Timeline
CLAIMS SERVICE LEADER
NATIONAL GENERAL/ALLSTATE
01.2023 - Current
CLAIMS-EXPRESS CORE & WORKFORCE PLANNING-ASSOC MANAGER
ESURANCE INSURANCE/ALLSTATE
07.2021 - 12.2022
Coaching Supervisor
Homesite Insurance/American Family
10.2020 - 06.2021
CONTINUOUS IMPROVEMENT COACH
ESURANCE INSURANCE/ALLSTATE
06.2019 - 09.2020
RAPID RESPONSE MANAGER
ESURANCE INSURANCE/ALLSTATE
07.2017 - 05.2019
DESK AUTO APPRAISER
ESURANCE INSURANCE/ALLSTATE
04.2017 - 06.2017
NON-ATTORNEY BODILY INJURY REPRESENTATIVE
ESURANCE INSURANCE/ALLSTATE
12.2015 - 03.2017
LIABILITY CLAIMS REPRESENTATIVE
ESURANCE INSURANCE/ALLSTATE
10.2014 - 11.2015
EXPRESS/RAPID RESPONSE REPRESENTATIVE
ESURANCE INSURANCE
07.2013 - 10.2014
COMMERCIAL LINES COVERAGE SPECIALIST/PRODUCER
IMES INSURANCE ASSOCIATES
05.2010 - 07.2013
MARKETING REPRESENTATIVE
ARIZONA RADIOLOGY
05.2008 - 05.2010
Property Manager
REAL ESTATE EQUITIES
06.2001 - 04.2008
Fleet Manager
NATIONAL AUTO MART
04.2000 - 04.2001
Sales Associate
SHAMROCK/SYSCO FOODS
06.1996 - 04.2000
Esurance Emerging Leadership Program -
Allstate Accelerator Development Program -
Associate in General Insurance Designation -
Associate in Claims Designation -
Hartford School -
Commercial Lines Coverage Specialist
Licensed Property & Casualty Insurance Agent -
Bachelor of Science - Communications
Illinois State University
Esurance Manager Leadership Program -
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