Jim Weiskopf

• Company Overview: Managed Services firm with 50+ clients, with over 1100+ devices under control
• Design and deploy servers in on-premises and Azure environments
• Implement and maintain local area networks with Meraki Firewalls and AP's
• CIS Framework Compliance & Security Remediation
• Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
• Developed scalable architecture solutions to enhance system performance.
• Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
• Mentored junior engineers, fostering professional growth and skill development within the team.
• Performed root cause analysis to provide resolutions for production issues.
• Implemented networking and server changes to meet client budgets and needs.

• Member of the Hybrid Authentication Experiences Community
• Concentrating on: Azure AD, Azure Enterprise Applications, Azure Application Proxy, Pass Through Authentication, and Seamless SSO
• Resolved critical system outages to minimize downtime for business continuity.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Generally worked on 10 opens tickets at a time, contacted each ticket owner at lest once a day.

• Azure & 365 Global Admin, Azure AD, Exchange, Compliance & Security, and SharePoint
• AD Domain collapsing and merging, Desktop Support
• Projects – Desktop management, Archiving data, New VOIP phone system, MFA, Enterprise Anti-Virus

• Improved system performance by analyzing and optimizing engineering processes.
• Modernized infrastructure to increase operational agility and support growth.
• Performed regular system audits to identify areas of improvement in performance, security, or compliance standards.

• Conducted research on emerging technologies to recommend upgrades or improvements that would benefit the organization''s overall IT infrastructure.
• Provided remote support for users in various locations, ensuring efficient resolution of issues despite geographical challenges.
• Configured equipment such as desktops, laptops, printers, and mobile devices for deployment throughout the organization.
• Optimized server performance to enhance system reliability for application functions.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.

• Project Manager - Final-stage of 3 Domain Collapse
• Boosted overall network efficiency through consolidation of domain controllers where appropriate.
• Managed group policies effectively, ensuring consistent configurations across all systems within the organization.

Sr. Systems Analyst – Systems Administration (2013 – 2015)

• My team was responsible for keeping each company's applications and servers up and running and to cross-train employees and end-users. The team performed all the usual Systems Administration functions across the board; on-prem and in Azure.

Team Lead – Service Desk (2008 – 2013)

• Hired and trained new staff for SAP implementation. My team was responsible for identifying and documenting technical tools for internal users to learn and use SAP. Responsible for 12 manufacturing plants and 4 distribution centers and 25,000 users.

Team Lead - Systems Administration (2006 – 2008)

• Created new team bridging the work of Helpdesk and 3rd level SME's. Handpicked and trained 4 existing employees on Windows System Administration, Exchange, UNIX security, and Network and Printer optimization.

Technical Analyst (2003 – 2006)

• Performed exceptional Desktop & Helpdesk phone support. Specialized in remote support for 250-person salesforce.

• Reorganized chronically non-effective, 2-location helpdesk (Chicago & Washington D.C.) and
• Ppgraded Windows Back-Office Technology, including Exchange, and Architected the first Active Directory