Jimmy Carter
American Fork,UT
Summary
Skilled Help Desk Support Technician with background in providing top-notch technical support and issue resolution. Brings forward deep understanding of IT infrastructure, troubleshooting techniques, and customer service principles. Known for consistently ensuring maximum system functionality and efficiency while effectively managing high-volume workload. Demonstrated success in prior roles by improving client satisfaction rates and reducing downtime through proactive maintenance and timely response to issues.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Helpdesk Support Technician
Reading Truck Body
, Utah
08.2023 - Current
- Provided technical assistance to customers over the phone and in person.
- Diagnosed hardware, software, and network problems for customers.
- Configured computer systems and installed applications for customers.
- Utilized remote desktop support tools to access customer computers remotely for diagnosis and repair.
- Maintained accurate records of customer interactions using helpdesk tracking software.
- Created user accounts in Active Directory as needed by customers.
Helpdesk Support Technician
Network Providers Inc.
, Utah
08.2022 - 06.2023
- Diagnosed hardware, software, and network problems for customers.
- Configured computer systems and installed applications for customers.
- Utilized remote desktop support tools to access customer computers remotely for diagnosis and repair.
- Resolved customer complaints via phone or email correspondence in a timely manner.
- Assisted with training new employees on the use of help desk systems and procedures.
- Assisted customers with instructional support and product troubleshooting.
- Served as first point of contact for incoming technical service calls and emails.
Desktop Support Technician
Tesla
, Utah
03.2021 - 06.2022
- Provided technical support to users regarding hardware, software and network related issues.
- Oversaw hardware, software and networking component monitoring, testing, and installation to assist maintenance and migration.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Assisted with the installation of new computers, peripherals and other IT-related equipment.
IT Service Desk
Young Living Essential Oils
, Utah
08.2018 - 02.2021
- Support users with PCs and laptops and software
- Performed troubleshooting, repair, and maintenance of computer systems
- Hardware, peripherals, and telephony
- Installing and troubleshooting printers for network, print queue and setup issues
Education
MTA: Windows Operating System Fundamentals -
MTA: Windows Server Administration Fundamentals -
Courses in Computer Science -
New Mexico State University
Las Cruces, New MexicoComputer Repair Certification -
Riverside Technical School
Riverside, CaliforniaSkills
- Help Desk Software
- Software Installation
- Incident Management
- Active Directory
- Remote Support
- System Administration
- Application support
- Technical Support
- Virus Removal
- Hardware diagnostics
- Customer Education
- Operating systems
- Software diagnosis
- User Support
- Desktop support
- Complaint resolution
- Microsoft Outlook
Certification
Microsoft Certified Professional
Timeline
Helpdesk Support Technician
Reading Truck Body
08.2023 - Current
Helpdesk Support Technician
Network Providers Inc.
08.2022 - 06.2023
Desktop Support Technician
Tesla
03.2021 - 06.2022
IT Service Desk
Young Living Essential Oils
08.2018 - 02.2021
MTA: Windows Operating System Fundamentals -
MTA: Windows Server Administration Fundamentals -
Courses in Computer Science -
New Mexico State University
Computer Repair Certification -
Riverside Technical School
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