Jimeisha Jeffreys
San Antonio,TX
Summary
Adept at talent acquisition and customer service, I enhanced patient satisfaction at AA Care Services and boosted sales revenue at Rush Enterprises. Skilled in problem resolution and team collaboration, I successfully negotiated competitive packages and implemented effective upselling techniques, demonstrating a proactive and results-driven approach to achieving organizational goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Healthcare Support Worker
AA Care Services
07.2022 - 05.2024
- Utilized strong organizational skills to manage multiple tasks efficiently while maintaining a high level of attention to detail in documentation.
- Collaborated with interdisciplinary team members to develop individualized care plans that addressed the unique needs of each patient.
- Improved patient satisfaction scores by consistently providing timely, responsive care and addressing individual concerns proactively.
- Coordinated transportation services for patients needing off-site appointments or transfers between facilities, minimizing disruptions in continuity of care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
Lead Recruiter
Adecco Group
08.2019 - 07.2022
- Collaborated with HR teams on workforce planning strategies, aligning recruitment efforts with organizational goals.
- Worked closely with managers to communicate job descriptions accurately.
- Negotiated competitive compensation packages, securing top talent while balancing budgetary constraints.
- Enhanced candidate sourcing by utilizing innovative recruitment methods and platforms.
- Visited numerous locations and organized events according to strict schedules.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Customer Service Sales Representative
Rush Enterprises
05.2016 - 07.2019
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Education
Associate of Arts - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN06.2008
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Problem Resolution
- Payment Processing
- Order Processing
- Talent Acquisition
- Recruiting Events Coordination
- Time Management
- Team Collaboration
- Self-Motivated Work Ethic
- Candidate and client relations
Timeline
Healthcare Support Worker
AA Care Services
07.2022 - 05.2024
Lead Recruiter
Adecco Group
08.2019 - 07.2022
Customer Service Sales Representative
Rush Enterprises
05.2016 - 07.2019
Associate of Arts - Business Administration
Ivy Tech Community College of Indiana
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