Summary
Overview
Work History
Education
Skills
Timeline
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Jimeka Brown

Charlotte,NC

Summary

Business professional with over 11 years of customer service experience. Resourceful professional in maintenance and repair, known for high productivity and efficient task completion. Skilled in troubleshooting, preventive maintenance, and safety compliance. Excel at time management, problem-solving, and teamwork, ensuring seamless operations and workplace safety. Seeking to expand my career.

Overview

7
7
years of professional experience

Work History

Revenue Service Specialist

Piedmont Natural Gas
Charlotte, NC
01.2023 - Current
  • Meet daily production goal/targets
  • Support large NC and Texas escheat/tax project cleanups, ensuring compliance and accuracy.
  • Handle cash requests, and improve financial operations
  • Research and accurately apply payments
  • Assist in billing adjustments and reducing discrepancies
  • Manage a 384 report, process refund checks, and support our resource teams.
  • Research and accurately approve JP Morgan unposted payments
  • Partner with cross-functioning teams to resolve billing issues, correct meter reads, and implement effective revenue solutions
  • Assist the customer with payment arrangements, as needed

SAP System Operator

Duke Energy
Charlotte, NC
04.2021 - 12.2021
  • Conducted weekly virtual SAP training sessions for diverse learners.
  • Ensuring seamless WebEx operations.
  • Assessed training sessions' needs and adjusted them based on staff and business needs.
  • Led training sessions for groups varying in size.
  • Planned long-term training schedules, anticipating business requirements.
  • Utilized user feedback to refine and improve SAP curriculum and enhance learning effectiveness.

Customer Care Online Support Specialist

Duke Energy
Charlotte, NC
11.2017 - 12.2022
  • Provided guidance to users on best practices when using online systems or tools.
  • Supported customers with online account maintenance, improving user experience.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Monitored incoming emails and responded to customer inquiries in a timely manner.
  • Assisted in resolving residential and small/large business customers with a variety of online issues.
  • Assisted in troubleshooting online issues effectively.
  • Navigated and managed billing systems via phone and email, maintaining high response standards

Education

High School Diploma -

West Mecklenburg High School
Charlotte, NC
06-2011

Skills

  • MARKETING
  • Project Management
  • Customer service
  • Microsoft Excel
  • Financial operations
  • Attention to detail
  • Multi-task management
  • Adaptability
  • Data collection

Timeline

Revenue Service Specialist

Piedmont Natural Gas
01.2023 - Current

SAP System Operator

Duke Energy
04.2021 - 12.2021

Customer Care Online Support Specialist

Duke Energy
11.2017 - 12.2022

High School Diploma -

West Mecklenburg High School

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Jimeka Brown