Jimena Aviles
Dutch Bros
Las Vegas,NV
2
Languages
2
years of professional experience
Offers strong leadership and effective communication skills, with a strong desire to learn and grow in this environment. Quickly grasps new concepts and is proficient in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in a receptionist role.
Work History
Shift Lead
1 Year 6 Months- Lead and support a team during busy shifts while making sure daily operations run smoothly.
- Provide friendly and professional customer service while handling customer questions and concerns.
- Handle cash, register transactions, and help ensure accurate financial procedures.
- Delegate tasks to team members and make sure the stand stays organized, clean, and stocked.
- Trained new team members on drink recipes, register procedures, and customer service standards.
- Communicate with team members and management to solve problems and keep shifts running efficiently.
- Supervised shift operations, maintained speed of service, and supported barista workflow during peak drive-thru periods.
Busser
4 Months- Maintained a clean and organized dining area throughout busy shifts.
- Cleared and reset dining tables promptly to support smooth guest turnover.
- Worked closely with servers, hosts, and other staff to provide a smooth dining experience.
- Responded quickly to customer and team needs in a fast-paced restaurant environment.
- Followed food safety and cleanliness standards while completing daily tasks.
- Managed multiple tasks at once while maintaining attention to detail and teamwork.
Crew Member
5 Months- Provided friendly and fast customer service in a busy environment.
- Kept the work area clean, organized, and stocked throughout shifts.
- Worked with team members to complete orders quickly and accurately.
- Handled multiple tasks at once while maintaining good customer service.
Education
Bachelor's Degree - Political Science
- Enrolled in the UNLV political science program
- Expected to graduate in fall of 2029
Skills
Clear communication
Interpersonal skills
Onboarding processes
Guest service
Performance coaching
Team leadership
Bilingual: English/ Spanish
Customer relationship management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Busser
Fogo de Chão
01.2026 - 05.2026Read More
Shift Lead
Dutch Bros
05.2025 - CurrentRead More
Crew Member
Dunkin’
03.2025 - 08.2025Read More
University of Nevada, Las Vegas
Bachelor's Degree from Political Science
Read More