Jimena Endoqui
Red Bank,NJ
Summary
Dynamic Shift Leader at Dunkin' Donuts with a proven track record in team leadership and staff development. Enhanced guest satisfaction through exceptional service and effective problem-solving. Skilled in inventory management, reducing waste significantly while fostering a collaborative work environment. Committed to maintaining high standards and motivating teams for optimal performance.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
03.2024 - Current
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained new team members on menu items and customer service protocols.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Provided exceptional customer service, resolving complaints to enhance guest satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Server
Ceviche House
02.2026 - 05.2026
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately took and delivered food and beverage orders in a timely manner.
- Assisted with menu knowledge, offering recommendations to enhance customer satisfaction.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
The Greek Spot
09.2023 - 06.2025
- Delivered exceptional customer service in high-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Assisted in training new servers on menu offerings and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Adapted quickly to changing priorities during peak service hours to ensure smooth operations.
- Handled cash transactions and processed payments efficiently and accurately.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Red Bank Regional School
Little Silver, NJ06.2023
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Staff training and development
- Motivational leadership
- Staff development
- Professional appearance
- Strong verbal and written communication
Languages
Spanish
Limited Working
Timeline
Server
Ceviche House
02.2026 - 05.2026
Shift Leader
Dunkin' Donuts
03.2024 - Current
Server
The Greek Spot
09.2023 - 06.2025
High School Diploma -
Red Bank Regional School