Jimena P Paulino-Marte
Perth Amboy,NJ
Summary
Dedicated and results-oriented with experience leading high-performing teams. Proven ability to optimize operational efficiency, enhance customer satisfaction and exceed revenue targets. I am flexible, reliable and possess excellent time keeping skills. Talented problem solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.
Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Safety and Training Manager
Transdev
21 Road 1 Piscataway
2022 - Current
- Administer and oversee compliance programs, including random drug and alcohol testing and worker’s compensation administration.
- Lead incident response coordination escalation, and reporting, ensuring thorough documentation, investigation, and resolution.
- Conduct regular safety audits and inspection on the fleet, facilities, and operator workforce.
- Support and cultivate safety committee membership at each site to enhance engagement and proactive risk mitigation.
- Be on-call to respond to critical incidents and provide immediate support as needed.
- Designed and implemented comprehensive training programs to enhance employee performance and operational efficiency.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Operation Manager
First Transit
621 Route 1
2021 - 2022
- Supervise the daily activity of the operation including roll out, scheduling.
- Communicate clearly with the different stakeholder, both First Transit and the client.
- Support client’s operations leadership team in daily operations management dispatch, including assignment, leading meetings, and communicating with internal and external stakeholders.
- Investigate and respond to unsafe location/situation reports; make recommendations and/or change to resolve the unsafe situation.
- Interacts with and assist passengers as necessary.
- Streamlined operational processes to enhance service delivery and customer satisfaction.
School Bus Monitor
Jeisa Transportation
Woodbridge, NJ
2020 - 2021
- Evaluated incidents and provided feedback to enhance safety measures on routes
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
- Conducted routine inspections on buses before each trip, ensuring compliance with safety regulations.
Supervisor-Dispatcher
First Transit
621 Route 1
2015 - 2021
- Assist manager in administrative task, ensuring that attendance and performance goals are met, and scheduling requirements are efficiently managed.
- Respond to customer questions and concerns, cancellations, and missed trips.
- Manage vehicle operator’s emergency situations.
- Responsible for the check-in process of drivers including fitness for duty inspection, uniform and credentials check, and assignment of buses.
- Prioritize safety in all decision-making process and workforce management.
- Oversaw daily operations to ensure compliance with safety and efficiency standards.
School Bus Operator
D & L
Perth Amboy, NJ
2015 - 2020
- Operated school buses safely, ensuring timely transportation for students.
- Conducted regular vehicle inspections to maintain safety standards and compliance.
- Managed student behavior during transit, promoting a positive environment.
- Coordinated with parents and school staff regarding transportation schedules and concerns.
- Implemented efficient route planning to optimize travel time and fuel usage.
Bus Operator
First Transit
621 Route 1
2014 - 2015
- Passenger care exhibit exceptional care and assistance towards passengers, ensuring smooth boarding, comfortable rides, and timely disembarkation for all.
- Safety focus flawless operation by meticulously following designated routes and schedules, while adhering to stringent safety protocols and traffic regulation.
- Help passengers, including those with disabilities, get on and off the bus.
- Obey traffic laws and state and federal transit regulation.
- Ensured passenger safety by adhering to traffic regulations and company policies.
- Conducted pre-trip inspections to maintain vehicle readiness and operational efficiency.
School Bus Monitor
Safety First
New Brunswick, NJ
2013 - 2014
- Monitored student behavior to ensure compliance with safety protocols during transportation
- Assisted drivers in maintaining a safe and orderly environment on the bus
- Communicated effectively with parents and school personnel regarding student needs
- Conducted regular inspections of bus equipment to identify maintenance needs
- Implemented emergency procedures to safeguard students in critical situations
- Trained new monitors on safety regulations and operational procedures
- Collaborated with school staff to develop strategies for improving student conduct
Supervisor
HMSHost
Turnpike Plaza
2011 - 2013
- Trained and mentored staff on service protocols and operational procedures.
- Streamlined workflow processes to enhance productivity and reduce delays.
- Implemented quality control measures to maintain high service standards.
- Developed staff schedules to optimize resource allocation and coverage.
- Conducted performance evaluations to identify areas for improvement and growth.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations to ensure compliance with safety and efficiency standards.
Hotel Supervisor
Hampton Inn By Hilton
Woodbridge, NJ
2009 - 2011
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained staff on hotel policies, procedures, and customer service excellence.
- Conducted regular inspections of guest rooms and common areas for cleanliness and maintenance issues.
- Managed inventory of supplies, optimizing usage while minimizing waste.
- Coordinated with housekeeping and maintenance teams to resolve guest concerns promptly.
- Developed schedules for staff to ensure adequate coverage during peak periods.
- Analyzed guest feedback to identify areas for improvement in service delivery.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
Education
CHHA - Nursing
Bayada Health Care
Perth Amboy, NJ2022
HS-Diploma - undefined
Perth Amboy High School
01-2008
Skills
- Micro
- MS Word
- MS Excel
- MS PowerPoint
- Microsoft Teams
- Spanish-Fluent in speech, high level of comprehension ability, intermediate levels of reading and writing ability
- Written and verbal communication skills
- Time management
- LYTX
- Passio
- Next Bus
- Training & Development
- Coaching and mentoring
- New employee training
- New hire on-boarding
- Classroom instruction
- FMLA expertise
Certification
- CPR first aid
- Commercial driver license Class B
- School Bus Endorsement
- Passenger Endorsment
- Osha 30-hour construction safety
- DOT drug & alcohol Training
- Smith System
- CM - Certified Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
HS-Diploma - undefined
Perth Amboy High School
Safety and Training Manager
Transdev
2022 - Current
Operation Manager
First Transit
2021 - 2022
School Bus Monitor
Jeisa Transportation
2020 - 2021
Supervisor-Dispatcher
First Transit
2015 - 2021
School Bus Operator
D & L
2015 - 2020
Bus Operator
First Transit
2014 - 2015
School Bus Monitor
Safety First
2013 - 2014
Supervisor
HMSHost
2011 - 2013
Hotel Supervisor
Hampton Inn By Hilton
2009 - 2011
CHHA - Nursing
Bayada Health Care
CONTACT
- 732-540-3615
- 572 Brace Avenue, Perth Amboy NJ, 08861
- Jpaulino.marte@gmail.com