Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jimena Sonora

Santa Ana,CA

Summary

Motivated and customer-focused professional with a successful track record of over four years in the retail and customer service sectors. Excels in fast-paced environments, building strong customer relationships and efficiently resolving issues. Currently pursuing a Bachelor's degree in Finance, equipped with strong interpersonal and problem-solving skills to contribute to team success.

Overview

6
6
years of professional experience

Work History

Sales Associate

Nordstrom Rack
07.2023 - Current
  • Deliver excellent customer service while assisting with sales, returns, and styling support
  • Collaborate with team members to achieve daily sales and customer satisfaction goal
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Seasonal Customer Service Representative

Honey Baked Ham Co
03.2020 - 11.2022
  • Managed high-volume inbound calls and assisted customers with order placements and inquiries
  • Educated customers on billing processes, delivery timelines, and promotional offers
  • Resolved delivery issues and processed payments, ensuring customer satisfaction
  • Maintained detailed records of customer interactions for quality assurance

Cashier

Impact Juice Bar
11.2018 - 11.2020
  • Greeted and assisted customers with purchases and product recommendations
  • Handled cash, credit, and mobile payments accurately using POS systems
  • Maintained stock levels and restocked items to meet customer demand

Education

Bachelor of Arts - Finance

California State University, Fullerton
05.2025

Skills

  • Customer Service & Support
  • Retail Sales & Point-of-Sale (POS) Systems
  • Conflict Resolution & Problem Solving
  • Inbound & Outbound Calling
  • Team Collaboration
  • Cash Handling & Inventory
  • Fluent in English and Spanish (if applicable)
  • Customer service
  • Problem-solving skills
  • Excellent people skills

Languages

English
Spanish

Timeline

Sales Associate

Nordstrom Rack
07.2023 - Current

Seasonal Customer Service Representative

Honey Baked Ham Co
03.2020 - 11.2022

Cashier

Impact Juice Bar
11.2018 - 11.2020

Bachelor of Arts - Finance

California State University, Fullerton

Similar Profiles

CREATE PROFILE
Jimena Sonora