Pabitra Koirala
DK Brothers LLC
Watauga,USA
1
Language
1
Certification
18
years of professional experience
Experienced customer-focused professionals with more than 15 years of experience in retail sales and healthcare support. Skilled at building positive customer relationships, resolving concerns, communicating clearly, managing multiple priorities, and working effectively in fast-paced environments. Seeking to leverage strong service and problem-solving skills in an experienced Customer Support role.
Work History
Sales Associate
6 Years- Delivered outstanding customer service by assisting customers with purchases and product recommendations.
- Resolved customer concerns quickly and professionally to ensure satisfaction.
- Processed transactions accurately and maintained cash-handling standards.
- Help train new team members and support daily store operations.
- Met sales and customer service goals consistently
Home Health Care Attendant
16 Years- Assisted clients with activities of daily living, including bathing, dressing, grooming, and personal hygiene.
- Provided compassionate, respectful care while maintaining clients' dignity, comfort, and independence.
- Monitored clients' physical and emotional well-being and promptly reported changes to supervisors or healthcare professionals.
- Assisted with medication reminders and documented care activities according to established procedures.
- Prepared meals and supported clients with feeding, hydration, and nutrition needs.
- Performed light housekeeping, laundry, and other household tasks to maintain a safe and comfortable home environment.
- Assisted clients with mobility, transfers, and ambulation while following safe lifting practices.
- Accompanied clients to medical appointments and community outings when needed.
- Maintained accurate records of daily care, observations, and client progress.
- Built trusting relationships with clients and families through clear communication, empathy, and dependable service.
Medication Aide
9 Years- Assisted residents with prescribed medications while following safety and documentation procedures.
- Answered questions from residents and family members with professionalism and empathy.
- Maintained accurate records and communicated effectively with healthcare staff.
- Managed multiple responsibilities in a fast-paced environment while maintaining attention to detail.
Medication Aide
3 Years- Assisted residents with prescribed medications while following safety and documentation procedures.
- Answered questions from residents and family members with professionalism and empathy.
- Maintained accurate records and communicated effectively with healthcare staff.
- Managed multiple responsibilities in a fast-paced environment while maintaining attention to detail.
Packaging
- Packaged cell phones, accessories, and electronic devices according to company quality and shipping standards.
- Inspected products for damage, accuracy, and completeness before packaging and shipment.
- Picked, packed, and labeled customer orders using handheld scanners and warehouse management systems.
- Verified product serial numbers and order information to ensure accurate fulfillment.
Education
High School Diploma
Skills
Customer Service & Support
Conflict Resolution
Active Listening
Problem Solving
Verbal & Written Communication
Team Collaboration
Time Management
Data Entry & Documentation
Microsoft Office & Email
CRM Systems (willing to learn)
Certification
- Medication Aide Certification
- CPR/First Aid
Additional Information
- Strong interpersonal and communication skills
- Adaptable and quick learner
- Dedicated to providing exceptional customer experiences
- Available for full-time customer support opportunities
Languages
English
Professional Working
Timeline
Sales Associate
DK Brothers LLC
01.2020 - 01.2026Read More
Medication Aide
Heritage House of Keller
01.2011 - 01.2020Read More
Home Health Care Attendant
Wilcare Dallas Inc
01.2010 - 01.2026Read More
Medication Aide
Bishop Davis Nursing Home
01.2008 - 01.2011Read More
Packaging
FedEx Supply Chain
01.2008 - 01.2008Read More
Damak Model College
High School Diploma
Read More