Jimisha Braggs
LOS ANGELES,California
Summary
Customer-oriented sales professional with 5+ years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Online Seller
Etsy
City of Los Angeles, CA
02.2019 - Current
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Met or exceeded goals and objectives for online selling department.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Engaged in timely customer communication to resolve issues and identify sales opportunities.
Teller
Wells Fargo
Los Angeles, CA
08.2022 - 02.2023
- Maintained confidentiality of bank records and client information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Teller
Wells Fargo
City of Los Angeles, CA
02.2014 - 12.2016
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
Sales Associate
H&M Retail Store
Los Angeles, CA
07.2013 - 04.2014
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma -
CATCH High School
Los Angeles, CA06.2007
Some College (No Degree) -
Cal State Dominguez Hills
Carson, CASkills
- Customer Service
- Relationship Building
- Friendly, Positive Attitude
- Shipment Coordination
- Problem Resolution
- Microsoft Office
- Computer Skills
- Critical Thinking
- Planning & Organizing
- Good Work Ethic
- Organizational Skills
- Conflict Resolution
- Order Fulfillment
- Online Platforms
Timeline
Teller
Wells Fargo
08.2022 - 02.2023
Online Seller
Etsy
02.2019 - Current
Teller
Wells Fargo
02.2014 - 12.2016
Sales Associate
H&M Retail Store
07.2013 - 04.2014
High School Diploma -
CATCH High School
Some College (No Degree) -
Cal State Dominguez Hills