JIMKOLBER VAN MAI
Tucson,Arizona
Summary
Adept Dental Technician with a proven track record at Dental Prosthetics, specializing in CAD/CAM software for efficient, customized dental restorations. Excelled in quality control and customer service, significantly enhancing client retention through continuous professional development and mastery of cutting-edge techniques. Skilled in managing multiple projects to ensure timely delivery and uphold the highest standards of quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Technician
Dental Prosthetics
08.2023 - 12.2024
- Continuously updated knowledge on new materials and techniques through professional development courses, ensuring provision of cutting-edge services to clients.
- Maintained high-quality standards for all completed work, resulting in increased client retention.
- Demonstrated proficiency in using CAD/CAM software to design customized dental restorations efficiently and accurately.
- Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.
Call Center Supervisor
Alorica
01.2021 - 08.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Head Waiter
Sushi Nara
02.2019 - 07.2020
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Associate of Applied Science - Dental Laboratory Technology
Pima Community College
Tucson, AZ05.2023
Skills
- Quality Control Analysis
- Work Order Following
- Quality Assurance
- Customer Service
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- BLS
Languages
English
Native or Bilingual
Timeline
Dental Technician
Dental Prosthetics
08.2023 - 12.2024
Call Center Supervisor
Alorica
01.2021 - 08.2023
Head Waiter
Sushi Nara
02.2019 - 07.2020
Associate of Applied Science - Dental Laboratory Technology
Pima Community College
- BLS
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