MONICA VALENZUELA
Tucson,Arizona
Summary
Adept at managing multiple tasks in high-pressure environments, consistently delivering exceptional customer service to fan experiences. Bringing expertise in University of Arizona sporting events and several years of related experience in customer-service oriented roles. Eager to apply relationship building and communication skills as and event attendant.
Overview
21
21
years of professional experience
Work History
Health Unit Clerk
Carondelet St. Mary's Hospital
09.2007 - 05.2018
- Managed patient admissions and discharges, ensuring accurate documentation and compliance with hospital protocols.
- Coordinated communication between medical staff and patients, facilitating efficient information flow in high-pressure environments.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for healthcare providers.
- Oversaw inventory management of medical supplies, optimizing stock levels to prevent shortages and improve service delivery.
- Trained new clerks on operational procedures and software systems, fostering a collaborative learning environment.
- Seamlessly managed multiple tasks and deadlines in a fast-paced environment, consistently meeting or exceeding performance expectations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in developing new procedures for health unit clerks, resulting in increased productivity and streamlined processes.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Provided exceptional customer service to patients and their families, addressing questions and concerns promptly and professionally.
- Developed standardized procedures for handling confidential patient information, ensuring compliance with HIPAA regulations.
Event Attendant
University of Arizona Athletics
09.2015 - 11.2017
- Delivered exceptional event experiences, resulting in positive feedback from clients and attendees alike.
- Provided exceptional customer service to guests, addressing their needs promptly and professionally.
- Facilitated clear communication among team members through regular updates on event progress.
- Developed strong relationships with key industry partners, expanding the company''s network and increasing referral opportunities.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Directed ticket holders to seats and facility locations.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Reviewed tickets for authenticity and applicability to particular event.
- Assisted patrons with seating by giving directions.
Administrative Assistant
Contact Behavioral Health
08.2003 - 07.2005
- Managed front office operations, ensuring efficient workflow and customer service excellence.
- Coordinated scheduling and appointments, optimizing executive time management and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency and accuracy.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Collect patient and client documents and information upon referral.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Receptionist
University of Arizona Athletics
03.1997 - 05.2001
- Managed front desk operations, ensuring efficient visitor check-in and appointments.
- Communicated between position secretaries and coaching staff to enhance workflow and information sharing.
- Maintained filing systems, improving document retrieval efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on reception protocols, fostering a collaborative work environment.
- Implemented office supply inventory management, reducing costs through strategic ordering practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Master of Science - Health Administration
Southern New Hampshire University
Hooksett, NH09-2023
Skills
- Strong organizational skills
- Professionalism and ethics
- Customer service
- Excellent communication
- Team collaboration
- Reliability
- Verbal and written communication
- Adaptability and flexibility
- Interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Event Attendant
University of Arizona Athletics
09.2015 - 11.2017
Health Unit Clerk
Carondelet St. Mary's Hospital
09.2007 - 05.2018
Administrative Assistant
Contact Behavioral Health
08.2003 - 07.2005
Receptionist
University of Arizona Athletics
03.1997 - 05.2001
Master of Science - Health Administration
Southern New Hampshire University
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