Microsoft Office
Jimmeka Reed
Fort Worth,TX
Summary
Versatile administrative and customer service professional with experience in healthcare advocacy, behavioral health, and government operations. Adept at office management, records administration, and conflict resolution, with a strong ability to streamline workflows and enhance efficiency. Skilled in handling confidential information, coordinating schedules, and delivering excellent customer service. Passionate about supporting teams, improving processes, and making a positive impact in both public and private sector environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Advocate (PCA)
Sagility Healthcare
11.2024 - 01.2025
- Handled high-volume inbound calls from patients, physicians, and insurance providers, assisting with prescription refills, medication inquiries, and insurance claims
- Assisted pharmacists in preparing and dispensing medications, ensuring compliance with safety protocols and HIPAA regulations
- Verified prescriptions for accuracy, resolved discrepancies, and communicated with healthcare providers to ensure proper medication therapy management
- Processed insurance claims and troubleshooted billing issues, ensuring patients received maximum benefits
- Maintained and updated patient records, ensuring accuracy and completeness of medical histories
- Resolved 95% of insurance and medication inquiries on the first call, improving patient satisfaction
- Assisted in processing 150+ prescriptions daily, ensuring accuracy and compliance
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
Peer Support Specialist
Heart of Texas Behavioral Health Network
06.2023 - 04.2024
- Provided peer support and mentorship to at-risk young adults experiencing or at risk of homelessness, offering guidance and encouragement
- Assisted clients in developing independent living skills, including employment readiness, financial literacy, and personal wellness
- Acted as a liaison between clients and community resources, connecting them with mental health services, housing assistance, and educational programs
- Supported youth in navigating the housing system, ensuring timely access to services and advocating for their needs
- Participated in system planning, program development, and committee meetings to improve youth homelessness support services
- Helped 15+ young adults secure stable housing and mental health services, reducing homelessness rates
- Led peer support workgroups, increasing program participation by 30%
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
City Secretary Administrative Specialist
City of Waco
10.2022 - 05.2023
- Performed a variety of administrative and clerical duties, including managing official city records, preparing documents, and processing data entries
- Assisted in the coordination of city council meetings, including preparing agendas, taking meeting minutes, and distributing official documentation
- Managed public inquiries regarding city operations, policies, and available services, providing information and directing concerns to appropriate departments
- Assisted in drafting proclamations, resolutions, and reports for the City Council and executive leadership
- Ensured compliance with Open Meetings Act regulations by posting official meeting notices and maintaining accurate records
- Managed and organized 200+ official city records, improving document retrieval efficiency
- Assisted in preparing over 25 city council reports and meeting minutes, enhancing governmental transparency
- Coordinated travel arrangements for elected officials attending out-of-town conferences or meetings.
- Improved office productivity through the implementation of streamlined administrative procedures and protocols.
Housing Specialist
City of Waco
01.2021 - 10.2022
- Processed housing assistance applications and ensured compliance with federal, state, and local grant regulations
- Conducted eligibility screenings, reviewed documentation, and assisted clients in navigating the application process
- Developed and maintained detailed Excel spreadsheets to track housing applications, lease agreements, and program budgets
- Assisted in financial reporting, analyzed data trends, and prepared documentation to support budget planning and resource allocation
- Processed 50+ housing applications weekly, reducing wait times by 25%
- Identified process issues and made recommendations for improvement or correction.
- Supported business growth by conducting feasibility studies for new projects and expansions.
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
- Streamlined payroll processes by implementing efficient systems and reducing errors.
Eligibility Specialist
Premier Staffing Source, Inc.
10.2020 - 01.2021
- Reviewed and processed applications for public assistance programs, verifying eligibility based on income and other criteria
- Conducted interviews with applicants, explained program requirements, and assisted them in completing necessary documentation
- Maintained detailed case records and ensured timely processing of benefits to eligible recipients
- Assisted in training new staff on program policies, documentation standards, and best practices for eligibility determination
- Maintained 99% accuracy rate in processing public assistance applications, reducing errors and delays
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Customer Service Associate
Atmos Energy
11.2019 - 08.2020
- Handled customer inquiries related to billing, service connections, disconnections, and payment arrangements
- Analyzed and resolved customer complaints, investigated billing discrepancies, and provided accurate information on energy services
- Processed payments, set up payment plans, and coordinated account adjustments as needed
- Maintained detailed customer records, ensuring accuracy and compliance with company policies
- Assisted in emergency response situations, following standard procedures for handling natural gas leaks and safety concerns
- Handled an average of 100+ customer calls daily while maintaining a 90%+ resolution rate
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
High School Diploma -
University High School
Waco, TX06.2012
Skills
- Office Administration
- Customer Service
- Patient Support
- Records Management & Data Entry
- Scheduling & Calendar Coordination
- Policy Compliance & Government Procedures
- Peer Support & Behavioral Health Services
- Housing & Public Assistance Programs
- Microsoft Office Suite
- Conflict Resolution
- Financial Reporting & Budgeting
- Crisis Intervention
Certification
- Certified Notary Public
- First Aid Certification
- Facilitating Masterful Meetings Certificate | Leadership Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsQuote
There is nothing to find, only to realize. There is nothing to become, only to be. There is nothing to fear, only to love.
Marianne Williamson
Software
Typing
Tyler MUNIS
Smartsheet
Timeline
Patient Care Advocate (PCA)
Sagility Healthcare
11.2024 - 01.2025
Peer Support Specialist
Heart of Texas Behavioral Health Network
06.2023 - 04.2024
City Secretary Administrative Specialist
City of Waco
10.2022 - 05.2023
Housing Specialist
City of Waco
01.2021 - 10.2022
Eligibility Specialist
Premier Staffing Source, Inc.
10.2020 - 01.2021
Customer Service Associate
Atmos Energy
11.2019 - 08.2020
High School Diploma -
University High School
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