RONECESIA JACKSON
Griffin,GA
Summary
Dynamic administrative professional with a proven track record of thriving in fast-paced office environments. Expertise in executing a diverse range of clerical tasks while delivering exceptional support to staff and clients. Known for strong organizational skills, attention to detail, and the ability to manage multiple concurrent tasks efficiently. A self-motivated team player excelling both independently and collaboratively, ensuring productivity and punctuality in all endeavors.
Overview
6
6
years of professional experience
Work History
Patient Care Advocate
CareXM
01.2020 - 01.2021
- Utilized strong customer service skills to foster positive relationships and ensure customer loyalty.
- Managed high-level inbound call operations to ensure effective communication and customer support.
- Responded to inquiries from callers, ensuring clarity and resolution of concerns.
- Organized and managed routine appointment scheduling processes.
- Facilitated new patient registrations by collecting necessary information and verifying documentation. Assisted patients in completing registration forms accurately. Supported administrative staff in maintaining organized patient records.
- Addressed general inquiries to enhance customer satisfaction and support operational efficiency.
- Facilitated connections between patients and appropriate medical support services.
Administrative Assistant
Insight Global
01.2021 - 01.2022
- Documented initial demographic details and vaccine specifications in database to facilitate efficient tracking and reporting.
- Documented and organized follow-up information for effective communication.
- Consulted with senior staff members to enhance work quality and ensure adherence to standards.
- Executed special projects assigned by team lead to enhance team efficiency.
Claim Associate
State Farm
01.2022 - 01.2023
- Facilitated the investigation and evaluation of claims, leading negotiations to achieve favorable resolutions.
Administrative Assistant
The Reserve Network
01.2023 - 01.2024
- Verified and reconciled invoices to ensure accuracy and compliance.
- Managed posting of checks to maintain up-to-date account balances and transaction histories.
- Conducted thorough verification of bar codes against invoices and implemented electronic scanning for efficient record-keeping.
- Assisted in managing collections processes to support timely payments. Collaborated with team members to resolve customer inquiries regarding outstanding balances. Maintained accurate records of collection activities and customer interactions.
- Managed switchboard operations and provided customer service support through effective call handling.
- Managed and updated reports tailored to business needs to support decision-making processes.
- Managed Excel spreadsheets to support data tracking and reporting processes.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
- Executed administrative and clerical tasks, including filing, faxing, and managing telephone communications.
- Collaborated with various teams to develop cross-training strategies, ensuring comprehensive skill development across functions.
Cashier
Dollar Tree
01.2025 - Current
- Welcome customers and offered expert guidance to enhance their experience.
- Regularly clean and organiz work area to facilitate a productive environment.
- Manag inventory levels to ensure front end of store remains fully stocked.
- Facilitate cash and credit transactions to ensure accurate financial exchanges.
Education
High School Diploma -
Griffin High School
Griffin, GA1999
Medical Assistant Diploma -
Georgia Medical Institute
Jonesboro, GA01-2003
Medical Office and Billing Specialist - undefined
Ultimate Medical Academy
01-2014
Skills
- Scheduling
- Accounts Payable
- Accounts Receivable
- Data Entry
- Customer Service
- Collections
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Meticulous attention to detail
- Microsoft PowerPoint
- Spreadsheets
- Data collection
- Multi-line phone systems
- Spreadsheet management
- Meeting planning
- Coordination
- Account management
- Quality assurance
- Office equipment maintenance
- Reception oversight
- Cash handling
- Office administration
Timeline
Cashier
Dollar Tree
01.2025 - Current
Administrative Assistant
The Reserve Network
01.2023 - 01.2024
Claim Associate
State Farm
01.2022 - 01.2023
Administrative Assistant
Insight Global
01.2021 - 01.2022
Patient Care Advocate
CareXM
01.2020 - 01.2021
Medical Office and Billing Specialist - undefined
Ultimate Medical Academy
High School Diploma -
Griffin High School
Medical Assistant Diploma -
Georgia Medical Institute