ALEXUS GORDON
Waynesboro,Ga
Summary
Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication. Seeking to leverage these abilities at a forward-thinking company. Passionate about building customer relationships and defusing customer situations.
Overview
10
10
years of professional experience
Work History
Patient Care Advocate
Cigna
Work From Home
11.2024 - 04.2026
- Championed patient advocacy to secure timely access to healthcare services and resources.
- Facilitated development of care plans in collaboration with multidisciplinary teams to improve patient-provider communication.
- Addressed complex patient inquiries, enhancing satisfaction through effective problem-solving techniques.
- Instructed patients on benefits and coverage options to enhance understanding of healthcare choices.
Service Center Representative Remote
Sedwick Claims Management Services
06.2022 - 01.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls to facilitate customer service.
- Upheld privacy and security requirements for customer information.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed documents and accounts to gain full picture.
- Processed high volume of bodily injury claims efficiently while working in fast-paced environment.
- Verified details with policyholders and requested additional information.
Call Center Representative
Humana
Augusta, Ga
01.2019 - 06.2022
- Assisted customers with phone and email requests for assistance, including policy changes and certificates of insurance.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- Used systems for tracking, information gathering and troubleshooting.
- Conducted research to complete service requests.
- Processed policy level transactions within level of authority.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Returned customer calls and responded to inquiries and complaints.
- Relayed new and relevant information to customers and followed up on promises.
Machine Operator Assembler
Cardinal Health
Augusta, Ga
08.2016 - 01.2019
- Cleaned and maintained machinery to promote consistent operation and achieve production targets.
- Utilized approved safety and protective equipment during machine operation.
- Minimized accidents by maintaining clean and organized work spaces.
- Set up and operated equipment as directed on line orders and dockets.
- Labeled and packaged completed assemblies and transported to correct staging areas.
- Identified damaged parts and quickly repaired or replaced components.
- Performed physical labor for extended periods of time in fluctuating temperatures to meet or exceed standard production efficiencies.
- Met deadlines by prioritizing work orders and communicating with team.
- Moved products to correct workstation for further processing or packaging.
- Set up and adjusted production equipment to achieve desired speed and material flow.
- Packaged finished products into boxes, cartons and containers for shipping.
Education
High School Diploma - undefined
Burke County High School
Waynesboro, Ga05.2013
Skills
Multitasking
Patient care
First aid and safety
Organizational skills
HIPAA compliance
Verbal and written communication
Patient education
Claims processing
Relationship building
Client documentation
Medication administration
Medical terminology
Documentation
Goal setting
Appointment scheduling
Follow-up care
Scheduling
Quality assurance
Insurance practices
Healthcare operations
Empathy display
Process improvements
Monitoring tools
Timeline
Patient Care Advocate
Cigna
11.2024 - 04.2026
Service Center Representative Remote
Sedwick Claims Management Services
06.2022 - 01.2024
Call Center Representative
Humana
01.2019 - 06.2022
Machine Operator Assembler
Cardinal Health
08.2016 - 01.2019
High School Diploma - undefined
Burke County High School