Jimmeka Williams
Tallahassee
Summary
Dedicated Senior Patient Care Coordinator with a proven track record in healthcare management, compliance monitoring, and scheduling coordination. Committed to enhancing patient experiences and optimizing operational efficiency.
Overview
11
11
years of professional experience
Work History
Senior Patient Care Coordinator
Radiology Regional Center
Fort Myers, FL
04.2025 - Current
- Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times in radiology services.
- Managed insurance verification procedures, enhancing reimbursement accuracy and minimizing claim denials.
- Streamlined communication between departments, enhancing collaboration and improving patient experience.
- Coordinated patient scheduling and managed complex appointment logistics to optimize workflow efficiency.
- Communicated effectively with patients regarding pre-visit instructions, improving overall patient satisfaction scores.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Lead Patient Access Representative
Lee Health System
Fort Myers, FL
09.2023 - 06.2025
- Oversaw patient registration processes, ensuring compliance with healthcare regulations and organizational policies.
- Trained and mentored new staff on patient access protocols and system navigation.
- Collaborated with clinical teams to resolve patient inquiries and enhance overall service delivery.
Lead Client Care Coordinator
Alta Resources
Fort Myers, FL
11.2017 - 06.2024
- Coordinated client communication to ensure prompt resolution of inquiries and concerns.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
- Implemented process improvements that streamlined client onboarding procedures.
- Trained new team members on client care protocols and system navigation.
- Facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty.
Staffing Specialist
NCH Hospital
Naples, FL
01.2015 - 01.2017
- Complete the shift staffing balance of the hospital.
- Assign staff to the appropriate departments in order to ensure the staffing levels are appropriate for patient demand.
- Call staff for extra shifts if needed and cancel staff if not needed. They also support the department's and organization's goals and mission.
- Analyzed staffing data to identify trends and improve workforce planning strategies.
Education
High School Diploma -
East Lee County High School
Lehigh AcresSkills
- Healthcare management
- Scheduling coordination
- Compliance monitoring
- Customer service
- Multitasking
- Patient care
- HIPAA compliance
- Patient registration
- Medical terminology
- Patient care coordination
Timeline
Senior Patient Care Coordinator
Radiology Regional Center
04.2025 - Current
Lead Patient Access Representative
Lee Health System
09.2023 - 06.2025
Lead Client Care Coordinator
Alta Resources
11.2017 - 06.2024
Staffing Specialist
NCH Hospital
01.2015 - 01.2017
High School Diploma -
East Lee County High School