Jimmie Lee Spann III
Greer,SC
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Office Systems Professional
Konica Minolta Business Solutions US
04.2018 - Current
- Implemented service and maintenance protocols for all office devices across different BMW facilities, resulting in 30% decrease in device downtime and enhanced productivity
- Engaged in immersive management training program, enhancing proficiency in team coordination, goal setting, and performance management, ensuring smooth management coverage during absences
- Supervised and resolved help desk tickets, including setting up firewalls, configuring VoIP phones, and PC imaging, leading to enhanced productivity and seamless operations for 500+ end users
- Led time-sensitive project at BMW Manhattan Dealership, installing 60+ devices within 48-hours, ensuring uninterrupted operations.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Office Systems Specialist
Konica Minolta Business Solutions US
08.2016 - 04.2018
- Remotely resolved errors and determined when to open remedy tickets for onsite repairs, ensuring timely and accurate resolutions, which caused 20% decrease in repair time
- Managed software monitoring program to track and repair machines across North and South America, reducing downtime by 25% and increasing overall productivity
- Inspected end device program, Prima, updating machine information, including serial numbers, resulting in refined inventory management, and streamlined maintenance processes.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
Office Systems Associate
Konica Minolta Business Solutions US
08.2013 - 08.2016
- Aided with installing of over five hundred (500) printers and copiers for BMW account
- Fronted successful unloading, installation, programming, and meticulous validation of wide range of machines, optimizing production processes and increasing overall equipment effectiveness by 10%
- Spearheaded cross-functional project integrating management-recommended IT practices into daily operations; optimized network infrastructure, resulting in 30% reduction in response time and saving over 100 hours per week.
- Supported system users, educating employees on troubleshooting and problem-solving protocols
- Delivered helpdesk service and support to customers
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT04.2024
Associate of Applied Science - Computer & Electronics Engineering Technology
ITT Technical Institute
Greenville, South Carolina09.2013
Skills
- Knowledgeable- Phishing, Networking, OSI Model, Packets and Frames, LAN, Window Fundamentals, Command Prompt
- Familiarity- Offensive Security, Defensive Security, Active Directory, Network Services, Wireshark, Python, Kali Linux
- Technical Troubleshooting
- Office systems management
Certification
- CompTIA Security+
- CompTIA Network +
- CompTIA A+
- ITIL 4 Foundation
- Microsoft Technology Associates: Windows Server Administration
Timeline
Office Systems Professional
Konica Minolta Business Solutions US
04.2018 - Current
Office Systems Specialist
Konica Minolta Business Solutions US
08.2016 - 04.2018
Office Systems Associate
Konica Minolta Business Solutions US
08.2013 - 08.2016
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Associate of Applied Science - Computer & Electronics Engineering Technology
ITT Technical Institute
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