Jimmie M. Rilley
Clinton,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
High School Mathematics Teacher
Prince Georges County Public School System
10.2021 - Current
- Analyzed and then utilized assessment data to inform instructional decisions, tailoring lessons to address student knowledge or comprehension gaps.
- Participated in professional development workshops, staying current on best practices in teaching mathematics at high school level.
- Served as mentor for new teachers, sharing expertise and providing guidance on effective teaching strategies.
- Established positive relationships with parents, maintaining open communication about student progress and proactively addressing concerns.
High School Football Defensive Coordinator
Prince Georges County Public School System
04.2024 - 11.2024
- Contributed to 4 victories by developing strategic defensive game plans and calling plays during the game.
- Developed and implemented a comprehensive defensive scheme using "Google Slides" to visually show player alignments and assignments to maximize player strengths and counter opponents strategies, resulting in improved team performance and defensive efficiency.
- Managed sideline adjustments during games for optimal defensive performance in various situations.
- Increased player motivation with consistent feedback, recognition, and encouragement.
- Supervised football summer programs, tryouts, practice schedules, and routines.
High School Assistant Baseball Coach
Prince Georges County Public School System
03.2022 - 05.2024
- Tracked and maintained comprehensive player statistics for the baseball season using the "GameChanger" app, ensuring accurate and timely updates for performance analysis and team strategy.
- Assisted head coach in baseball practice and game planning, skill development, upkeep of field and recruitment of student-athletes.
- Improved player experience by analyzing game data and recommending gameplay adjustments.
- Mentored athletes on maintaining academic eligibility, promoting their success both on the field and in the classroom.
- Managed equipment inventory and maintenance, ensuring players had access to necessary tools for success on the field.
High School Business Teacher
Prince Georges County Public School System
08.2022 - 06.2023
- Developed and implemented plans for the business curriculum program assigned and show written evidence of preparation.
- Designed a Student Financial Account System that calculates students productivity using non-monetary incentives in order for the students to understand the concept of financial literacy.
- Collaborated with other teachers to create interdisciplinary projects, enhancing the learning experience for students.
- Coordinated with local businesses for guest speakers and job shadowing experiences, giving students insight into potential career paths.
- Improved overall student comprehension by incorporating practical, real-world business scenarios into lesson plans.
- Encouraged students to take an active role in learning and academic success.
Call Center Agent (FEMA)
The Midtown Group
04.2021 - 10.2021
- Assist applicants, that are applying for Funeral Assistance or regarding updates on application through FEMA Portal.
- Document comments on the applicant's account after every phone call regarding the phone conversation and what is to be expected from them in the incoming days or weeks.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Call Center Agent
Delaware State University Financial Aid Department
08.2018 - 03.2020
- Enhanced student satisfaction with financial aid services by providing timely, accurate, and comprehensive information on available options.
- Mentored and evaluated the performance of the Call Center associates to better improve the quality of the Call Center.
- Created and decided the scheduling of all the Call Center associates weekly using Excel.
- Troubleshooted student accounts to ensure funds are received including following up with students regarding any missing documents, unit/program changes, enrollment delays, and the satisfactory academic progress appeals process by navigating through the Oracle & Ellucian database portal.
- Reduced errors in financial aid data entry by implementing thorough quality control measures and providing training for team members as needed.
- Conducted meetings to demonstrate proper skills in customer service, communication, and dress code.
Education
Bachelor of Science - Business Management
Delaware State University
Dover, DE05-2020
Skills
- Multitasking
- Critical Thinking
- Data Entry
- Statistical Analysis
- Motivational Leadership
- Customer Service
- Public Speaking
- Problem-Solving Abilities
- Structured Query Language (SQL) knowledge
- System Analysis Program (SAP) knowledge
- Statistical Package for the Social Sciences (SPSS) knowledge
- Oracle knowledge
Accomplishments
- First Launch Instructor for the 3DE Junior Achievement Business Program at Surrattsville High School (August 2022 - June 2023).
- Improved team win total by 3 games as a First Year Defensive Coordinator. (September - November 2024).
Timeline
High School Football Defensive Coordinator
Prince Georges County Public School System
04.2024 - 11.2024
High School Business Teacher
Prince Georges County Public School System
08.2022 - 06.2023
High School Assistant Baseball Coach
Prince Georges County Public School System
03.2022 - 05.2024
High School Mathematics Teacher
Prince Georges County Public School System
10.2021 - Current
Call Center Agent (FEMA)
The Midtown Group
04.2021 - 10.2021
Call Center Agent
Delaware State University Financial Aid Department
08.2018 - 03.2020
Bachelor of Science - Business Management
Delaware State University
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