Jimmy Cartrette
Telecommunications
Hinesville,Georgia
Summary
An innovative technical professional with over eight years of distinguished military service. Exceptional leadership skills learned from real-world military experience. Excellent interpersonal communication skills to effectively collaborate with all staff members while fostering quality relationships with customers. Dedicated to continued learning and mastery of any new process and techniques the may produce value to any company or self. A success-driven professional who works best in fast-paced work environments. Seeking a supervisory position within a company with the latest technology ever-expanding his professional and technical development.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Technical Assistant Agent
Hargray Communications
Beafort, Georgia
09.2020 - Current
- Provides resolution to customers via telephone and e-mail to assist with a variety of customer inquiries and issues 24 hours a day 7 days a week.
- Performs complex diagnostic troubleshooting to resolve voice, video & data service issues. While striving for first call resolution without immediate supervision
- Utilizing multiple systems to test, diagnose and resolve issues across the networks.
- Communicates effectively with customers on a professional level while setting realistic expectations for issue resolution.
- Assisted other departments in loss mitigation by reviewing accounts to lower corporate financial spending using through account auditing.
Satellite Installation Technician
Dish Network Corp
Savannah, GA
09.2017 - 09.2020
- Conducts Site Surveys to determine the best positioning for satellite equipment to ensure the strongest possible signal reception while maintaining pleasing aesthetics.
- Installed and troubleshot coaxial systems, multimedia equipment, surveillance cameras, doorbells, and sprinkler systems
- Worked with no supervision for weeks at a time.
- Trains and educates customers on new equipment functionality.
- Reviewed orders with customers to ensure customers' needs were met and offered additional services when needed.
Military Police
US Army
Fort Stewart, GA
09.2013 - 09.2017
- Identified, pursued, and arrested suspects and perpetrators of criminal acts from misdemeanors to felonies.
- De-escalated multiple high-risk confrontations through interpersonal communication skills.
- Preformed personal protective service for the US President, USFK continental commander, and foreign diplomats.
- Trained over 300 soldiers in weapon maintenance and repair. Through remote and in-person classes.
- Managed over 1000 weapons and vehicles valued over 1.5 million dollars while ensuring equipment was operational and fully mission capable.
Special Electronic Device Repairer
US Army
Fort Stewart, GA
05.2009 - 09.2013
- Deployed computer systems in multiple companies while maintaining updates and preventing system failures in the network infrastructure.
- Troubleshoot faulty equipment while diagnosing malfunctions in electrical circuitry in computers, GPS satellite systems, mine dispensers, night vision devices, and vehicle systems.
- Maintained maintenance logs and records pertaining performance, problems, and repairs for multiple companies' equipment.
- Trained over 300 soldiers in weapon maintenance and repair. Through remote and in-person classes.
- Trained over 500 individuals in network operations, CBRN operations, anti-sexual harassment, and assault prevention.
Education
Associate of Science - Computer Networking
Savannah Technical College
Savannah, GA 09.2017 - 12.2019
Bachelor of Science - Cyber Operations And Warfare
University of Maryland - College Park
College Park, MD 01.2020 - Current
Skills
Computer Networking
Interpersonal Communications skills
Microsoft Network Administrator
Multi Subject Trainer
Troubleshooting
Fast Learning
Certification
Microsoft Network Administrator 2016
Timeline
Technical Assistant Agent
Hargray Communications
09.2020 - Current
Bachelor of Science - Cyber Operations And Warfare
University of Maryland - College Park
01.2020 - Current
Microsoft Network Administrator 2016
09-2019
PC Troubleshooting and Repair
09-2019
Satellite Installation Technician
Dish Network Corp
09.2017 - 09.2020
Associate of Science - Computer Networking
Savannah Technical College
09.2017 - 12.2019
Military Police
US Army
09.2013 - 09.2017
Special Electronic Device Repairer
US Army
05.2009 - 09.2013