Jimmy Crane
Morrilton,AR
Summary
Experienced professional with a strong background in hospitality, customer service management, tech support, and wireless phone sales. Proven ability to deliver exceptional customer experiences and build lasting relationships. Skilled in troubleshooting technical issues and providing effective solutions. Adept at driving sales and exceeding targets through persuasive communication and product knowledge. Committed to delivering top-notch service and ensuring customer satisfaction in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Personal Shopper and Home Delivery
Instacart Shoppers
03.2020 - Current
- Carefully select groceries and other various items for my customers using extreme attention to detail and making sure I am delivering quality products saving my customers time and money
- I hold a5-star rating and am requested by many
Customer Service/Technical Support
Teleperformance/ General Motors ONStar
07.2022 - 11.2022
- I worked from home taking inbound customer service calls, monitoring chats, and emails providing Tech support for General Motors OnStar going above and beyond to resolve the customers issue, questions or requests. I resigned from my position due to the unexpected death of my spouse.
Wireless Consultant
The Revenue Optimization Company
04.2020 - 07.2020
- Wireless consultant working in retail sales for an Authorized retailer serving Verizon, AT&T and Sprint customers
- Run credit applications, complete service and device financing contracts
- Activate and setup new phones for customers
Server
Sweet N Savory Cafe
10.2014 - 12.2019
- Take, fill and deliver food orders for dine in and carry out customers and making sure they leave satisfied
General Manager
Local Flavor
02.2017 - 12.2018
- I interviewed, hired and trained all new FOH employees
- Maintained food/labor costs and other goals
- Scheduling, Banking and Bookkeeping
- Food and beverage ordering and inventory
- Handled all large reservations
- Hosting, bartender, food expo and making sure the guests had a pleasant dining experience are all things I did on a daily basis
General Manager
Pepe Tacos at Casa Colina
01.2014 - 01.2017
- I was in charge of hiring and successfully training all Front of House staff
- I also waited tables, hosted and tended bar while overseeing the dinning room and resolving any issues that may have arose.I managed restaurant and employees on a daily basis making sure operations ran smoothly
- I made the schedule, ran payroll, and made daily deposits
- Seasonal Job
Head Server/Front of House Manager
Italian Gardens Cafe
03.2011 - 02.2014
- Carefully interviewed, selected, trained and supervised all front of house staff
- Made the schedule, took reservations for events, and clearly communicated pertinent information to staff such as large reservations, menu changes and daily specials and inventoried alcohol
- Waited tables while overseeing the dining room and resolving any issues that may have arose, making sure the customer had a pleasant experience
Poultry Line Production Worker
Wayne Farms
02.2010 - 02.2011
- Worked daily on a poultry production line while meeting or exceeding daily quota and maintaining set safety goals
Assistant Manager
Brick Oven Pizza Company
11.2008 - 02.2010
- Carefully interviewed, selected, trained and supervised all restaurant staff
- Made weekly schedules and did daily bank deposits
- Calculated inventory, ordered appropriate food and restaurant supplies and checked in trucks
- Ran smooth shifts while maintaining food and labor percentages daily
Shift Manager
Carhop
03.2007 - 11.2008
- Took, filled and delivered orders to customers
- Managed shifts while maintaining labor/food cost percentages
- Assisted GM with food and beverage orders and truck check-ins
Assistant Manager
Plumerville Exxon
07.2005 - 03.2007
- Hired and trained all staff
- Ordered and checked in grocery, supply, cigarette and food trucks
- Made the schedule and did daily bank deposits
- Entered in product PLU/SKU and placed merchandise appropriately on the sales floor and shelves
- I was over the restaurant inside the establishment as well, I created and cooked the daily lunch specials
Assistant Manager
Bonanza Steakhouse
03.2002 - 06.2005
- Assisted GM with food and beverage orders, inventory and truck check ins
- Cooked on the line as needed and delivered food to guests
- Oversaw the hot, cold and bakery buffet bars
- Created new recipes for items to go on the hot bar buffet
- Made homemade blueberry mini muffins and delivered them hot and fresh to every table making sure they were enjoying their dining experience
CSR Team Lead/Supervisor
ICT/Sykes
07.1999 - 10.2001
- I was a team lead/supervisor on an inbound call center program for Advanta and Wells Fargo Home equity lines of credit and Wells Fargo home mortgage
- Performed quality assurance reviews by assessing call interactions of other representatives.
- Maintained labor and ran daily reports to ensure our goals were met
Education
Cosmetology
Arthur’s Beauty College
Conway ArkansasHigh school diploma - Education
Morrilton High School
Morrilton, AR05.1999
Skills
- Scheduling
- Inventory Control
- Training & Development
- Management
- Excel
- Microsoft Office
- Customer Service
- Organizational Skills
- Sales
- Fast learner
- Training
- MS Office
- Supervising Experience
- Quality Assurance
- Payroll
- Leadership
- Hospitality
- Social media management
- Marketing
- Team management
- Store management
- Budgeting
- Event Planning
- Human Resources
- Recruiting
- Retail sales
- Retail management
- E-Commerce
- Profit & Loss
Timeline
Customer Service/Technical Support
Teleperformance/ General Motors ONStar
07.2022 - 11.2022
Wireless Consultant
The Revenue Optimization Company
04.2020 - 07.2020
Personal Shopper and Home Delivery
Instacart Shoppers
03.2020 - Current
General Manager
Local Flavor
02.2017 - 12.2018
Server
Sweet N Savory Cafe
10.2014 - 12.2019
General Manager
Pepe Tacos at Casa Colina
01.2014 - 01.2017
Head Server/Front of House Manager
Italian Gardens Cafe
03.2011 - 02.2014
Poultry Line Production Worker
Wayne Farms
02.2010 - 02.2011
Assistant Manager
Brick Oven Pizza Company
11.2008 - 02.2010
Shift Manager
Carhop
03.2007 - 11.2008
Assistant Manager
Plumerville Exxon
07.2005 - 03.2007
Assistant Manager
Bonanza Steakhouse
03.2002 - 06.2005
CSR Team Lead/Supervisor
ICT/Sykes
07.1999 - 10.2001
High school diploma - Education
Morrilton High School
Cosmetology
Arthur’s Beauty College
Similar Profiles
Jody ThomasJody Thomas
Deilvey at Instacart ShoppersDeilvey at Instacart Shoppers
TAJA BURKSTAJA BURKS
Delivery Driver at Instacart ShoppersDelivery Driver at Instacart Shoppers
Tesa VolpeTesa Volpe
Delivery Expert at Instacart ShoppersDelivery Expert at Instacart Shoppers
Alessandra EcheverriaAlessandra Echeverria
Instacart Shopper at Instacart ShoppersInstacart Shopper at Instacart Shoppers
Rylee OliverRylee Oliver
Customer Service Specialist at Dicks Sporting GoodsCustomer Service Specialist at Dicks Sporting Goods