Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Jimmy Cruz

Automotive Field Service Technician
Peachtree Corners,GA
Jimmy Cruz

Summary

Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, positive and upbeat individual with enthusiasm for work. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.


Overview

15
years of professional experience
2
years of post-secondary education
8
Certifications
2
Languages

Work History

Rivian
Atlanta, GA

Automotive Service Technician
04.2022 - Current

Job overview

  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.

Tesla Motors
Alpharetta, GA

Automotive Technician
01.2018 - 04.2022

Job overview

  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on models.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Inspected and tested vehicles and completed preventive maintenance such as Air conditioning service, tire rotations, wheel balancing, and filter replacement.
  • Tested wiring and other system parts for electrical flow and function.
  • Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
  • Troubleshot and resolved electrical issues to maintain vehicle operation.
  • Communicated with team and maintained positive attitude to facilitate excellent customer service.
  • Communicated with customers to explain and clarify required services.
  • Read and interpreted technical documentation such as wiring diagrams.
  • Performed semi-skilled and skilled work under direction of fully qualified auto electrician.

Hendrick's BMW
Charlotte, NC

Maintenance Technician
03.2017 - 01.2018

Job overview

  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Read and followed technical documentation to complete accurate repairs.

Sign And Drive Auto Group
Charlotte, NC

Service and Parts Manager
08.2016 - 02.2017

Job overview

  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.

CHL Motorsports
Charlotte , NC

Mechanic Trainee
10.2015 - 07.2016

Job overview

  • Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
  • Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
  • Promoted shop safety by cleaning work areas and removing hazardous materials.
  • Coordinated ready access to tools and parts needed for repair and maintenance activities.
  • Followed detailed instructions of lead mechanic to achieve quality standards.
  • Tested vehicles after repairs to verify performance, safety and functionality.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Shined vehicle windows and windshields to remove water spots.

Advance Auto Parts
Charlotte , NC

Commercial Parts Speciliast
08.2008 - 10.2015

Job overview

  • Created, built and maintained professional customer relationships.
  • Achieved personal and store sales goals and service objectives.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Advanced solution, project and product quality recommendation ability.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

Education

Central Piedmont Community College
Charlotte, NC

Associate of Applied Science from Automotive Mechanics
07.2016 - 07.2018

University Overview

Skills

    Automotive maintenance

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Certification

HighVoltage Diagnosis, Tesla

Interests

Languages

Welding

Timeline

Low and High Voltage Diagnosis, Rivian

07-2023
Automotive Service Technician
Rivian
04.2022 - Current

HighVoltage Diagnosis, Tesla

03-2018

Basic and Advanced Electrical, Tesla

03-2018

Thermal, Tesla

03-2018

HV Architecture, Tesla

03-2018

Refrigerant Recovery and Recycling

03-2018

Chassis, Tesla

03-2018

Infotainment & Drivers Assistance Systems, Tesla

03-2018
Automotive Technician
Tesla Motors
01.2018 - 04.2022
Maintenance Technician
Hendrick's BMW
03.2017 - 01.2018
Service and Parts Manager
Sign And Drive Auto Group
08.2016 - 02.2017
Central Piedmont Community College
Associate of Applied Science from Automotive Mechanics
07.2016 - 07.2018
Mechanic Trainee
CHL Motorsports
10.2015 - 07.2016
Commercial Parts Speciliast
Advance Auto Parts
08.2008 - 10.2015

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Jimmy CruzAutomotive Field Service Technician