Jimmy Davis Jr
Biloxi,MS
Summary
Information Technology professional and Military Veteran with an Active Secret Security Clearance and proven experience in data management, system review, and electronic records. Accomplished measurable results while leading teams of 10+ employees in a dynamic, fast - paced environment. Comprehensive background in program review, communication, and network upgrades derived from conducting domestic and global operations. Professional dedication to excellence recognized through being awarded the Meritorious Service Medal. Specifically searching for a position in network or security administration. A particularly relevant area in which utilize recent training to provide the highest quality service. SKILLS SUMMARY Cyber Security Problem Resolutions Training & Mentoring Hardware Configurations Troubleshooting & Repairs Network Configuration Microsoft Applications Operating Systems Maintenance Customer Desktop Support Customer Relations Detail Oriented Leadership Experience Software Installation Upgrading Client Systems Time Management Driven Systems Administrator with 3 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
29
29
years of professional experience
Work History
Systems Administrator
The Leading Niche
10.2021 - 04.2023
- Assisted in mitigation of vulnerabilities' data from internal vulnerability scanning across multiple technologies
- Utilized several technology tools for vulnerability remediation on 7 Veteran Affairs (VA) sites
- Ensured vulnerability scanning data was loaded into appropriate database reports for VA enterprise systems
- Accessed database of 30K VA systems/downloaded/scanned/remediated for vulnerabilities for 7 VA enterprise networks.
- Attended meetings to deliver status reports to key stakeholders.
- Integrated and updated software products to boost system compatibility.
Systems Administrator
Way Insignia Technology
10.2020 - 04.2021
- Resolved customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned
- Utilized ServiceNow ticketing system in response to customer reported incidents and diagnosis following established procedures, escalating to the Lead or supervisory IT specialist
- Installed, configured, and modified computer programs necessary to process applications and for the operation of the computer and its peripheral devices
- Maintained inventory of local application systems and software/hardware, routine validations of assets, reports of survey, and proper data removal and hardware turn-in
- Reconfigured, troubleshoots and maintains customer workstations
- Interprets, understands and applies established policies and procedures of the organization to address software and hardware problems.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
Medical Support Assistant
Department of Veteran Affairs
06.2019 - 07.2020
- Answered 50 to 100 incoming calls daily with proper greeting while relaying accurate messages to clinic staff
- Utilized various software programs to view, retrieve, enter, modify sensitive information and data from medical records and appointment systems
- Interpreted medical terminology to properly maneuver through CPRS to locate consults, labs and reports at caller’s request
- Experienced in utilizing myhealth.va.gov and ebenefits.gov website to assist and educate veterans on how to schedule online appointments, submit refills, check appointments, secure messaging and access medical records
- Provided advanced interpersonal skills to effectively understand and meet veterans needs and take appropriate action to ensure customer satisfaction
- Interpreted individuals’ right of access in releasing information and staying in compliance of Health Insurance Federal Information Act, Health Insurance Portability and Accountability Act and Privacy Act of 1974.
- Interviewed patients to verify and update clinical and demographic records.
IT Specialist – Intern
New Horizons Computer Learning Center
01.2018 - 01.2018
- Performed various technical duties for clients, such as cord and hardware replacement, virus removal, and troubleshooting PC’s
- Troubleshoot printers and replaced toner, lasers, fusers, and ensured overall function of equipment
- Established tomato and DD-WRT on routers, along with router QOS and MAC based blocking
- Created and deployed system images for class PC’s (Ghost Cast)
- Executed classroom PC set up for technical courses from Microsoft, Cisco, VMware, CompTIA and more
- Set up user accounts in Active Directory, installed and configured printers, and exported user settings from Windows XP to Windows 10.
Dental Manager
United States Air Force
02.1994 - 07.2017
- Managed project team, defined scope, developed and implemented project plans, budgets, schedules, and project team to ensure 100% on time completion
- Directed activities, project objectives, risk management, change control processes, and project communications
- Identified and scheduled project deliverables, milestones, and required tasks to meet project objectives
- Coordinated activities of project personnel to ensure projects progressed on schedule and within budget
- Network Subject Matter Expert; trained in new electronic dental records–selected to lead AHLTA systems deployment and upgrade
- Led Force 3/Medicor Imaging (MIPACS) completion; synergized 6-agencies–best prepared clinic in 79 AF bases
- Directed $435K Dental Instrument Processing Center project; elevated capabilities to state-of-the-art–agency won 2008 Best Medium Size Clinic of the Year
- Developed and implemented deployment of 13 digital x-ray units for $450K upgrade; enhanced patient safety/quality of service
- Network Administration
- Maintained command and control of Secure Internet Protocol Routing (SIPR) and Non-secure Internet Protocol Routing (NIPR) capabilities; managed ongoing operation, security, and maintenance of contiguous SIPR, NIPR, and complex Wide Area Network environments
- Planned, analyzed, designed, developed, tested, and provided quality assurance, configuration, installation, implementation, integration, maintenance, and management of networked systems used for transmission of information in voice, data and/or video formats
- Configured and optimized network servers, hubs, routers and switches; installed, tested, maintained and upgraded network operating systems software
- Ensured application of information security policies in delivery of network services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 115.
Education
Certified Information Technology -
Columbia Southern University
Orange Beach, AL04.2018
B.S - Information Technology
Columbia Southern University
Orange Beach, AL04.2018
Skills
- Workstation Maintenance
- Server Event Logging
- New Technology Integration
- Learning Strategies
- System Administration
- Maintenance and Troubleshooting
- Diagnosis and Troubleshooting
- VoIP Systems
Timeline
Systems Administrator
The Leading Niche
10.2021 - 04.2023
Systems Administrator
Way Insignia Technology
10.2020 - 04.2021
Medical Support Assistant
Department of Veteran Affairs
06.2019 - 07.2020
IT Specialist – Intern
New Horizons Computer Learning Center
01.2018 - 01.2018
Dental Manager
United States Air Force
02.1994 - 07.2017
Certified Information Technology -
Columbia Southern University
B.S - Information Technology
Columbia Southern University