Summary
Overview
Work History
Education
Skills
Timeline
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Jimmy DePedro

Conroe,TX

Summary

Highly motivated and driven General Manager with over 38 years in the Collision Industry. Successful at implementing strategic approaches to drive profitability and sales in a competitive environment. Recognized for performance excellence in operations and customer service. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members.

Overview

22
22
years of professional experience

Work History

Collision Estimator

Buckalew Chevrolet
03.2023 - 12.2024
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Increased shop revenue through effective upselling of additional services during the estimation process.

Collision Center Manager

Tesla Collision
09.2022 - 02.2023
  • Supervised and managed shop operations and tasks.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained safety of all personnel through hands-on management.
  • Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
  • Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
  • Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
  • Worked with customers and insurance companies to obtain payments.

Operations Specialist

First Choice Collision Repair
07.2020 - 09.2022
  • Motivate and train employees to maximize team productivity
  • Oversee day to day operations to ensure processes and procedures are followed
  • Review estimates with service advisors and make necessary adjustments to maximize profitability
  • Work with technicians to ensure all OEM procedures are followed when repairing vehicles
  • Perform quality checks during repair process to ensure all repairs are done correctly and to OEM requirements
  • Perform final inspection before delivery of vehicle

General Manager

Caliber Collision
07.2015 - 07.2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Motivated and led team members to work together to achieve goals
  • Responsible for all operations at center, from customer service, production and quality control
  • Recruited and trained service advisors /technicians
  • Worked with insurance partners to ensure all DRP metrics are followed

Service Advisor

Johnny Bangs Collision
01.2013 - 07.2015
  • Greeted customers and went over damages to vehicle
  • Wrote estimates for insurance DRP accounts
  • Assigned work to technicians and reviewed damages to vehicle to ensure accurate parts and procedures are used in repairs
  • Followed through processes and kept customers informed
  • Performed quality check after repairs were completed to ensure all repairs were done correctly according to factory standards before delivery to customer

Production Manager

West Side Collision Center
03.2003 - 12.2012
  • Supervised production schedules, production quality and on-time delivery
  • Trained, developed and counseled employees to develop high performing team
  • Maintained and enforced safe and clean working environment at all times
  • Improved efficiency and productivity by eliminating waste and production constraints
  • Created and implemented cost controls and other expense reduction measures
  • Coordinated position requirements, schedules and production team processes
  • Inspected finished repairs for quality and adherence to factory specifications

Education

High School Diploma -

Taylor High School
Katy, TX

Skills

  • Performance improvements
  • Cross-functional team management
  • Supervision and training
  • Proficient using CCC1 estimating system
  • Financial Management
  • Communication skills (Bilingual)
  • I-CAR Certified

Timeline

Collision Estimator

Buckalew Chevrolet
03.2023 - 12.2024

Collision Center Manager

Tesla Collision
09.2022 - 02.2023

Operations Specialist

First Choice Collision Repair
07.2020 - 09.2022

General Manager

Caliber Collision
07.2015 - 07.2020

Service Advisor

Johnny Bangs Collision
01.2013 - 07.2015

Production Manager

West Side Collision Center
03.2003 - 12.2012

High School Diploma -

Taylor High School

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Jimmy DePedro