Damon Cornelius
Deltona
Summary
Dynamic and versatile customer service professional with proven experience in financial claims processing, travel booking, technical support, retail operations, and high-end hospitality. Seeking an entry-level career opportunity where I can leverage my problem-solving, multi-channel communication, and customer relations skills to deliver exceptional results and contribute effectively to team success. Committed to continuous improvement and exceeding performance goals in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Deposit Specialist
Foundever
03.2025 - 11.2025
- Provide inbound customer service for Bank of America personal checking and savings accounts
- File dispute claims, solve client account issues, file complaints, close accounts, facilitate electronic fund transfers, order checks & debit cards
- Employee of the month September 2025
- Multiple time perfect attendance award recipient.
Internet & Voice Repair Representative
Charter Communications LLC
08.2018 - 12.2024
- Diagnosed and resolved customer service issues related to cable and internet services.
- Collaborated with technical teams to improve service delivery and customer satisfaction.
- Provided on-site support for installation and repair of telecommunications equipment.
- Trained new employees on repair procedures and customer interaction protocols.
- Streamlined troubleshooting processes, reducing average resolution time for service calls.
Account Specialist II
JPMorgan Chase (Cx Loyalty)
08.2012 - 06.2018
- Assisting in planning and selling holidays via flights, hotels, car rentals and activities
- Promoting and marketing the business dealing with customer queries and complaints providing advice about visas or passports managing budgets
- Maintaining statistical and financial records
Education
High School Diploma -
West Orange High School
Winter Garden, Florida01.2011
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Deposit Specialist
Foundever
03.2025 - 11.2025
Internet & Voice Repair Representative
Charter Communications LLC
08.2018 - 12.2024
Account Specialist II
JPMorgan Chase (Cx Loyalty)
08.2012 - 06.2018
High School Diploma -
West Orange High School