Samirah Stevenson
Results-driven Banking and Financial Services Professional with over three years of experience serving customers and members in high-volume contact center environments. Experienced in deposit operations, account servicing, financial transactions, fraud awareness, digital banking support, and delivering exceptional customer experiences. Recognized with the ACE Incentive Award for outstanding performance and consistently meeting productivity and quality metrics. Adept at resolving complex customer concerns while maintaining strict compliance with banking regulations, security procedures, and confidentiality standards. Currently pursuing a Bachelor of Business Administration to further strengthen leadership and financial expertise.
Work History
Deposit Specialist
11 Months- Assisted customers with deposit-related inquiries while providing exceptional service through a high-volume contact center.
- Processed and researched deposit transactions, account activity, holds, and banking inquiries with accuracy and attention to detail.
- Educated customers on deposit products, banking policies, and available digital banking solutions.
- Protected confidential customer information by following identity verification and security procedures.
- Investigated and resolved complex customer concerns while ensuring compliance with banking regulations and internal policies.
- Maintained strong productivity, quality assurance, and customer satisfaction metrics in a fast-paced environment.
- Collaborated with internal departments to resolve account issues efficiently.
- Recognized with the ACE Incentive Award for outstanding performance, customer service, and commitment to excellence.
- Demonstrated professionalism, empathy, and effective communication while handling sensitive financial matte
Member Service Representative
1 Year 6 Months- Assisted members with checking and savings accounts, loans, debit cards, credit cards, transfers, and digital banking services.
- Delivered personalized financial service while resolving member inquiries efficiently and professionally.
- Processed account maintenance requests, payments, and financial transactions with a high degree of accuracy.
- Authenticated member identities and safeguarded confidential financial information in accordance with company policies and federal regulations.
- Educated members on products, services, and self-service banking tools to improve the member experience.
- Documented customer interactions accurately using banking systems and CRM software.
- Worked collaboratively with internal departments to resolve escalated member concerns.
- Consistently met service, productivity, and quality performance expectations.
Education
High School Diploma
DeVry University
Bachelor of Business Administration (In Progress)
Skills
Accomplishments
- ACE Incentive Award Recipient – Bank of America
- Consistently met performance, productivity, and quality goals.
- Recognized for delivering exceptional customer experiences.
- Trusted to handle confidential financial information with professionalism and accuracy
ACE of Incentive award
I was honored to receive the ACE Incentive Award at Bank of America in recognition of my outstanding performance, commitment to customer service, and ability to consistently meet or exceed performance expectations. This award reflected my dedication to providing excellent customer experiences, maintaining quality standards, and achieving key business goals. I was recognized for my reliability, professionalism, and ability to effectively support customers while handling banking needs accurately and efficiently.