Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
Manage all activities of the Quality Assurance/Food Safety department to deliver consistent food safety results as measured through the company matrix and regulatory mandates.
Direct the plant Quality Assurance department in selecting, developing, and motivating Quality Assurance team members to achieve company quality and food safety goals.
Ensure that the Quality Assurance department is properly organized, staffed and trained to meet and achieve plant and departmental goals.
Lead all food safety efforts in the in the plant.
Enforce corporate food safety and quality programs and maintain the required documentation and provide continuing education of plant associates as required.
Loan Officer
Mountain America Bank Credit Union
07.2022 - 02.2023
Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Maintained strict confidentiality of bank records and client information.
Submitted loan applications to underwriter for verification and recommendations.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Manager
Battery Systems
04.2022 - 06.2022
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Lead
Panasonic Energy-Lithium Division
02.2018 - 03.2021
Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
Boosted lead generation with targeted content creation and distribution across multiple channels.
Delivered compelling presentations at industry conferences, establishing thought leadership within the field.
Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
Buffer Specialist Manager
Tesla
04.2018 - 02.2019
Smoothed target surfaces and used tape or paper to protect nearby areas.
Participated in industry networking events to stay current with best practices and emerging trends in buffer management.
Optimized logistics processes to reduce lead times, increasing customer satisfaction rates and meeting delivery deadlines consistently.
Checked color and texture of all final surfaces.
Auditing and editing inventory
Coach and lead production team members and direct reports.
Maintain high product quality and manufacturing yield while ensuring optimal use of resources and while following safety policies.
Warehouse Associate
Schluter- Systems
10.2016 - 04.2018
Prepared orders for shipment by picking, packing, and labeling merchandise.
Worked safely around moving machinery.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
Performed inventory control, such as counting, and stocking merchandise.
Entering and editing inventory manually and Operating warehouse machinery such as forklifts, pallet jack(electric and manual) picking and packing orders and managing quantity counts etc.
Education
Associate of Arts -
Ohlone College
Fremont, CA
08.2002
High School Diploma -
El Cerrito High School
El Cerrito, CA
06.1999
Skills
Preventive Actions
Customer Satisfaction
Quality processes
Operational Excellence
Certification
Haccp Training - Completed March 29,2024 Certification Number 5690-38466743
Timeline
Quality Control Manager
CaiE Foods
01.2023 - Current
Loan Officer
Mountain America Bank Credit Union
07.2022 - 02.2023
Manager
Battery Systems
04.2022 - 06.2022
Buffer Specialist Manager
Tesla
04.2018 - 02.2019
Lead
Panasonic Energy-Lithium Division
02.2018 - 03.2021
Warehouse Associate
Schluter- Systems
10.2016 - 04.2018
Associate of Arts -
Ohlone College
High School Diploma -
El Cerrito High School
Haccp Training - Completed March 29,2024 Certification Number 5690-38466743
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