Jimmy Foster

Pick-

• Exceeding average pick rates of 150-200 daily.
• Pick products from designated locations using various tools and transferred to appropriate areas for further processing.
• Utilize hand-held scanners to track inventory and locate products.
• Work efficiently to meet daily picking quotas.
• Follow quality control procedures to minimize errors.
• Clean and organize aisles, work stations, and floors to promote operational productivity.
• Inspect products for damage or defects before sent to pack.
• OP trained and licensed.

Cross Trained Area- Pack

• Inspect packages for accuracy and completeness before shipping.
• Ensure that work area is clean and organized, adhering to safety regulations.
• Prepare product shipments by packing boxes in accordance with company standards.
• Inspect items for damage or defects prior to packing to ensure quality control.

• Maintain customer accounts and record account information
• Make product recommendations or services to customers based on their needs and preferences
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
• Assist customers in placing orders, fulfilling refunds and handling exchanges.
• Developed strong relationships with customers by providing personalized assistance and support.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Identified opportunities for upselling additional products or services based on customer needs.
• Provided exceptional customer service to ensure customer satisfaction.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Averaged 40-60 sales monthly.

• Provided outstanding customer service
• Managed customer escalations
• Identify sales opportunities and act on leads
• Averaging 60 to 70 sales a month.

MEM 2 Warehouse: Order picker/ Picker

• Maintained an average picking rate of a 105-200 on a daily basis.
• Ensured that all orders are picked and distributed to their various destinations.
• Located merchandise to fulfill picking tickets.

Hot Picker/ Send Runner:

• Ensured that all missing/ dwelling items are picked, sent to pack, and ready to be shipped out for CPT.
• Stayed focused on task completion to meet deadlines.
• Located all priority items and dropping them in their designated location.
• Cross trained in Dock, Receive, and has some PG (Process Guide) experience/ training.

MEM 8 XL Warehouse: Ship Dock Associate

• Assisted with the loading of cargo onto outgoing ships.
• Worked with other dock hands to ensure that all containers are loaded in a safe and timely manner.
• Stacked and wrapped pallets appropriately and efficiently.
• Scanned all items to correct pallets locations and trucks.

Slammer/ Problem Solver:

• Processed between 1,500 to 2,000 items a night.
• Involved with handling missing items, items with wrong bar code labels or items that have been rejected by the system due to being unscannable.
• Fixed problems arising from packages such as missing or incorrect label information, the wrong item weight or the wrong asin.

• Enforced university and residence hall rules and regulations
• Remained available to students while on-call
• Assisted in supervising students and responding to complaints, reports, requests, and emergencies.