Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jimmy Francia

Las Vegas,NV
Jimmy Francia

Summary

I am current Account Manager at Helpgrid. Former Revenue Performance Manager at Edision Interactive. Previously served as West Regional Channel Manager at Quirklogic. My previous work in Social Media Marketing. Twitter advertising and social recruiting strategies: creating creative content and SEO/tracking data and feedback on 3 major social media platforms. I have 8+ years in Brand Marketing/Sales Management primarily in consumer electronics. Representing well-known companies: Lenovo, Sharp, Sony, Dell, Canon. While leading sales teams for Market Source training retail associates for Best Buy and New Avenue Marketing leading and training the Southern California Time Warner Program in-store retail associates. I have a passion for staying up to date on the newest and latest technology. On my spare time I enjoy leading/volunteering in organizations such as City Year Los Angeles, Unified We Serve, Relay 4 life, and Race 4 the cure. I am a community service activist, I take every event life has for me with purpose and passion. Please contact me directly through email: jimmydfrancia@gmail.com or by phone 702-971-4208

Adaptable Manager offers [Number] years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Overview

17
years of professional experience

Work History

Identified Talent Restaurants365.com
Irvine, CA

Billing Specialist
07.2023 - Current

Job overview

  • Contacted customers and partners to verify payment information and obtain billing authorization.
  • Processed invoice payments and recorded information in account database.
  • Answered Fresh Desk Support ticket information and provided details on Invoices, billing and AR ledgers for current past due customers/clients.
  • Responsible for Deactivations, Churns, module downgrades, locations and renewals contract adjustments.

  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Assisted with year-end closing tasks including preparing journal entries.

Sunrun
Las Vegas, NV

Retail Brand Ambassador
04.2023 - 06.2023

Job overview

  • Researched and tested products and practiced demonstrations before conducting live presentations, Q&A
  • Assisted in setting up displays and organizing merchandise on shelves.
  • Recommended Solar solutions and appointment setting
  • Adhered to company policies and procedures while providing exceptional service to customers.
  • Promoted positive company image through superior customer service experiences.
  • Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.

HelpGrid

Culture Ambassador
03.2021 - Current

Job overview

HelpGrid

Account Manager
03.2020 - 02.2021

Job overview

  • Developed strategies to increase revenue from existing accounts.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Conducted market research to identify potential customers.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Provided training and guidance to new Account Managers.
  • Provided technical support to customers when needed.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.

Edison Interactive

Revenue Performance Manager
02.2019 - 03.2020

Job overview

  • Coached, mentored and trained team members in order to improve their job performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Organized special events such as conferences or training sessions for employees.

QuirkLogic Inc, Jimmy Francia

Regional Channel Manager
08.2018 - 08.2019

Job overview

  • Page 1
  • Increased personal experience in sales of intranet, Internet, and e-commerce software applications
  • Well-versed in the use of MS-based business software (Word, Excel, and PowerPoint), as well as contact management and database programs
  • Managed in sales of software subscriptions and upgrades to SMB market
  • Managed support services for Fortune 500 client base
  • Helped facilitate, grow, and re-direct business through VAR channel program in North America
  • Proactively mentored and managed the top producing Channel Partner via joint selling efforts and sales training
  • Strategically managed and grew distributor relationships, evaluating their performance region by region and identifying opportunities to seek deeper market penetration
  • Facilitated and participated in weekly account planning/forecasting sessions and hosted training sessions to increase knowledge, motivate, and inspire the team to achieve results
  • Prospected for new business through telemarketing, direct mail, and networking
  • Recruited and developed new sub-agents to assist with the sales growth for assigned business partners
  • Optimized market development funds to boost the pipeline exponentially
  • Averaged 88% to plan
  • Key member of Channel team who generated more revenue than the much larger direct sales team
  • Closed multiple SAAS licensing and appliance deals, ranging from $3.5k - $50K each

Tweet Locator

Business Development Manager
05.2018 - 12.2018

Job overview

  • Liaison with Media, Web & local small and medium companies to promote the tweet locator platform
  • Tweet Locator connects brands, products & Services at the point of emotional need by locating tweets relevant to your business and responding to them within 40 seconds, giving Tweetlocator an average click through rate of 26.6%
  • Twitter is purely based on emotion whether that be love, anger, joy, shock, insecurities or amazement
  • Tweetlocator has the ability to target that emotion, send out a relevant tweet to tap into the users emotion and entice the user to use the call to action within the response, all withinseconds
  • As Business Development Manager I was charged with implementing strategic sales plans throughout my designated territory
  • I evaluated my performance based on strategic and tactical direction when required and develop professional relationships with key customers
  • My main objective to maintaining revenue, build new relationships, negotiate and close business agreements
  • When customers purchased the platform I could run coordinate and perform product training for customers as required.

CareerArc, Jimmy Francia, page

Client Success Manager
02.2015 - 01.2018

Job overview

  • Manage the overall relationship with assigned clients; regular contact with key personnel, communicate product changes, understand and address business needs, solicit product feedback, perform client set-up changes, understand their legal and accounting/billing requirements, etc
  • Advise clients on social recruiting strategy and optimization of their TweetMyJobs campaign to meet the client’s business needs
  • Ensure client retention goals are met
  • Support and coordinate client customization projects
  • Analyze and report results to client
  • Communicate client needs internally to ensure client feedback and needs are presented to management, product development, and marketing
  • Review internal dashboards, reports, and tools to monitor client performance
  • Working closely with Client Success Associates to delegate, monitor social recruiting performance
  • Ability to communicate the value of our solutions to a diverse audience; to negotiate and close renewals and add-on sales to communicate complex technology to clients
  • Able to document product requirements to create account strategy and implementation plans.Able to use influencing and negotiations skills to accomplish tasks cross-functionally.Strong knowledge of social media, especially
  • Twitter and Facebook for business use
  • Strong relationship management and interpersonal skills.Strong analytic and presentation skills particularly using Excel and PowerPoint
  • Online advertising including display and search advertising
  • Knowledge of the recruitment and/or career development space
  • 5+ years of strategic implementation, account management or project management experience.in a client facing role
  • In a technology-focused environment.

Right Technology

Marketing Manager
06.2014 - 02.2015

Job overview

  • Lenovo
  • PCM: The, Primary responsibility Lenovo Partner Champion; main goals include: developing and executing the marketing business plan
  • Proficiency in traditional and online marketing styles and understanding of
  • SEO/SEM marketing techniques.Drive customer marketing by effectively communicating category growth opportunities to execute the marketing strategy to achieve growth and profitability objectives
  • Analyzed market trends, develop and maintain manufacturer relationships, develop and manage competitive pricing/promotion strategies, Design and execute on marketing programs to the internal sales channel, develop appropriate product positioning, identify customer segments for category growth, increase repurchase rates among existing customers.Achieve product mix objectives, and drive end user product merchandising via multiple online and print based mediums including catalogs, websites and e-mails

California State University
Northridge

Territory Sales Manager
12.2013 - 06.2014

Job overview

  • For 27 store locations Executed district, regional, and store level formal training of sales associates
  • Partnered with retail customers to help secure incremental business and increased sales 35% of special order and stock products through account development activities
  • Implemented onsite marketing events to improve sales and marketing efforts
  • Evaluated, monitored and resolved store and customer service related issues on a timely basis
  • Demonstrates initiative and ownership over sales reports, helping to ensure proper inventory levels
  • Social Media Marketing CSUN Career Center

Jimmy Francia

Social Media Coordinator
09.2012 - 12.2013

Job overview

  • Responsible for designing and implementing social media strategies, products and tools
  • Drive the University's ongoing efforts to integrate social and news media as a key component of our user service.Drive engagement of our brand with our social community, including customers, prospects, and thought leaders daily via our social media properties
  • Impeccable communication skills, very high attention to detail, and great decision-making abilities are skills you will draw on every day to tackle this high-energy, high-visibility position
  • Write, publish and maintain current content on Facebook, Twitter, LinkedIn, YouTube, Pinterest, and other corporate social media properties with the aim of engaging our audience.Create and maintain social media content calendar
  • Meet with various stakeholders to collect content for calendar
  • Monitor social properties for response opportunities
  • Moderate user-generated posts and replies.Respond to comments and replies quickly with poise and tact
  • Translate marketing and PR content into highly engaging, social-friendly content.Track effectiveness of individual posts and tweets.Interpret insights and community conversations into actionable recommendations
  • Influence monitoring and engagement.

MarketSource Inc

Territory Manager
06.2009 - 05.2010

Job overview

  • Los Angeles Territory manager for 10 Los Angeles stores
  • Computer skills; ability to capture customer and retail associate data via laptop, PDA, etc
  • Brand/product marketing or related training and sales experience
  • Selling, TIVO, satellite, cable, and DVR products/ packages, presentation skills
  • Used strong organization, interpersonal, and excellent communication skills
  • Experience in retail management environment

BDS Connected Solutions, LLC

Sales And Marketing Specialist
08.2006 - 07.2009

Job overview

  • Retail management position
  • Provided a direct relationship with Best Buy, Circuit City and Fry's Electronics
  • Direct representative for Canon/Dell
  • Increased sales for Canon/Dell Computer products and accessories
  • Gained marketing intelligence on the consumer and provided information on rival competitors

Masonite

Territory Sales Manager

Job overview

Education

Expires Jan 2018 Salesforce Certified Marketing Cloud Social Specialist - Career Developers, Inc.
05.2015

University Overview

Google

Adwords - Google
01.2015

University Overview

California State University

Bachelor's of Science from Recreation Hospitality Tourism Management
01.2013

University Overview

Vice President of Recreation Management Association, Committee of Membership Relations at Unified We Serve

Los Angeles Pierce College

Associates from Behavioral Science
01.2011

University Overview

Jimmy Francia - page 4 Licenses & Certifications Hootsuite Certified - Hootsuite CPR First Aid Certified - American Red Cross

University Overview

Expires Dec 2017 Technical Support Fundamentals - Coursera | Google SBC9B9VJZ9VV

University Overview

Skills

  • Google Adwords
  • Online Marketing
  • Data Analysis
  • Onboarding
  • Marketing
  • Strategy
  • Social
  • Media Marketing
  • Research
  • Advertising
  • Corporate Branding
  • Jimmy Francia - page 5
  • Strategic Planning
  • Staff Development
  • Contract Management
  • Business Development
  • Performance Management
  • Policy Implementation
  • Time Management
  • Brand Management
  • Salesforce Management
  • Customer Relationship Management (CRM)

Timeline

Billing Specialist
Identified Talent Restaurants365.com
07.2023 - Current
Retail Brand Ambassador
Sunrun
04.2023 - 06.2023
Culture Ambassador
HelpGrid
03.2021 - Current
Account Manager
HelpGrid
03.2020 - 02.2021
Revenue Performance Manager
Edison Interactive
02.2019 - 03.2020
Regional Channel Manager
QuirkLogic Inc, Jimmy Francia
08.2018 - 08.2019
Business Development Manager
Tweet Locator
05.2018 - 12.2018
Client Success Manager
CareerArc, Jimmy Francia, page
02.2015 - 01.2018
Marketing Manager
Right Technology
06.2014 - 02.2015
Territory Sales Manager
California State University
12.2013 - 06.2014
Social Media Coordinator
Jimmy Francia
09.2012 - 12.2013
Territory Manager
MarketSource Inc
06.2009 - 05.2010
Sales And Marketing Specialist
BDS Connected Solutions, LLC
08.2006 - 07.2009
Territory Sales Manager
Masonite
Expires Jan 2018 Salesforce Certified Marketing Cloud Social Specialist - Career Developers, Inc.
Google
Adwords - Google
California State University
Bachelor's of Science from Recreation Hospitality Tourism Management
Los Angeles Pierce College
Associates from Behavioral Science
Jimmy Francia - page 4 Licenses & Certifications Hootsuite Certified - Hootsuite CPR First Aid Certified - American Red Cross
Expires Dec 2017 Technical Support Fundamentals - Coursera | Google SBC9B9VJZ9VV

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Jimmy Francia