Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jimmy Gatlin Jr

Westland,MI

Summary

Seasoned management professional with over 28 years of customer service and 25 years in leadership roles. Adept at fostering team performance, building strong client relationships and implementing efficient operational processes. Proven ability to thrive in fast-paced environments while upholding high standards of quality, safety and accountability.

Overview

27
27
years of professional experience
2
2
Certification

Work History

Area Supervisor

Stathakis
07.2024 - Current
  • Supervised up to 50 janitorial staff across commercial, industrial, healthcare and educational facilities.
  • Supervised daily operations to ensure compliance with quality standards and safety protocols.
  • Trained new staff on operational procedures and company policies to enhance team efficiency.
  • Utilized CompuClean to conduct regular inspections of facilities, identifying areas for improvement and maintenance needs.
  • Coordinated scheduling of cleaning staff to optimize resource allocation and service delivery.

Training Manager

St. Vincent De Paul Thrift Store and Donation Center
10.2010 - 06.2024


  • Spearheaded design and implementation of an SOP manual for all retail and warehouse operations.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Conducted orientation sessions and organized on-the-job training for new hires.

Assistant Manager

Wendy's
06.1998 - 10.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

Culinary Arts Certificate - Culinary Arts

William D. Ford Career Technical Center
Westland, MI
08.2009

College Preparation - General Studies

Frank Cody Highschool
Detroit, MI
06.1999

Skills

  • Team Leadership
  • Client Relations
  • Operations Oversight
  • Staff Training
  • Inventory Control
  • Safety Compliance
  • Conflict Resolution
  • Quality Assurance
  • Production management
  • Multi-unit management
  • Time Management

Certification

Train-the Trainer Power Industrial Trucks Certification (2023)

ServSsfe Certified (2003)


Timeline

Area Supervisor

Stathakis
07.2024 - Current

Training Manager

St. Vincent De Paul Thrift Store and Donation Center
10.2010 - 06.2024

Assistant Manager

Wendy's
06.1998 - 10.2008

Culinary Arts Certificate - Culinary Arts

William D. Ford Career Technical Center

College Preparation - General Studies

Frank Cody Highschool

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