Jimmy Graham
Campbellsville
Summary
Mortgage professional prepared to bring robust industry knowledge and impactful achievements to role. Known for enhancing loan processes and resolving customer concerns while maintaining high standards. Collaborative team player with focus on achieving goals and adapting to change.
Overview
14
14
years of professional experience
Work History
Mortgage Servicing Specialist
Magnolia Bank
08.2022 - 02.2025
- Assisted in the development and implementation of new training programs for incoming Mortgage Servicing Specialists, fostering a culture of continuous learning and improvement.
- Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
- Maintained detailed records of borrower communications within the loan servicing system for easy retrieval during internal or external audits or reviews.
- Conducted comprehensive audits of mortgage files, identifying discrepancies and rectifying errors in a timely fashion.
Post Closing Manager
Magnolia Bank
09.2010 - 04.2022
- Oversee all post closing departments including Shipping, Purchase clearing, MERS, Final Docs and Insuring
- Work with aggregators to mitigate any outstanding conditions on loan presented for sale
- Reviewed and worked all quality control findings from agency or aggregators to address deficiencies
- Trained and guided team members to maintain high productivity and performance metrics
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
Education
Business Administration
Lindsey Wilson College
Columbia, KYHigh School Diploma -
Taylor County High Scoll
Campbellsville, KYSkills
- Problem resolution
- Teamwork and collaboration
- Reliability
- Customer service
- Multitasking
Timeline
Mortgage Servicing Specialist
Magnolia Bank
08.2022 - 02.2025
Post Closing Manager
Magnolia Bank
09.2010 - 04.2022
Business Administration
Lindsey Wilson College
High School Diploma -
Taylor County High Scoll
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