Jimmy Hong
Bellflower,CA
Summary
Field Service Technician with a proven track record at DIRECTV, and AT&T excelling in problem-solving and customer service. Recognized for enhancing operational efficiency and achieving high customer satisfaction through effective troubleshooting and hands-on training. Committed to continuous improvement and maintaining safety standards while delivering exceptional technical support. Technician of The Year Of 2015, DirecTV Elite 2022.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Technician
DIRECTV
Santa Ana, CA
01.2014 - 02.2025
- Excellent customer service skills and caring about the customer.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
Premises Technician
AT&T
Santa Ana, CA
01.2021 - 01.2023
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Maintained company vehicle and company equipments.
Education
Long Beach Polytechnic High School
Long Beach, CA06.2005
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Technical troubleshooting
- Teamwork and coordination
- Valid Driver's license
- Technical support
- Repair and installation
- Power tools operation
- Heavy lifting
- Courteous and professional
- Installation and maintenance
Accomplishments
Technician Of The Month
Technician Of The Year
Elite Technician
Certification
CPR
OSHA
Timeline
Premises Technician
AT&T
01.2021 - 01.2023
Field Service Technician
DIRECTV
01.2014 - 02.2025
Long Beach Polytechnic High School