Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Lead Retail
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Jackson, MI
05.2020 - Current
Increased sales and customer satisfaction through personalized servicing.
Delivered exceptional customer service by addressing concerns promptly and offering solutions to meet clients needs
Serviced accounts on regular basis to propose new products or services and maximize revenue.
Exceeded sales targets consistently through proactive prospecting, relationship-building
Web Director
TSPP/DO Apparel
Livonia, MI
01.2016 - 12.2019
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Processed customer service orders promptly to increase customer satisfaction.
Facilitated communication between technical and non-technical teams, bridging gaps in understanding project requirements.
Worked with art directors to create dynamic websites.