Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jimmy Jackson

Springfield,MI

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Sales Lead Retail

REPUBLIC NATIONAL DISTRIBUTING COMPANY
Jackson, MI
05.2020 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Delivered exceptional customer service by addressing concerns promptly and offering solutions to meet clients needs
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building

Web Director

TSPP/DO Apparel
Livonia, MI
01.2016 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Facilitated communication between technical and non-technical teams, bridging gaps in understanding project requirements.
  • Worked with art directors to create dynamic websites.

Education

Bachelor of Science - Kinesiology

Wayne State University
Detroit, MI
05.2016

Skills

  • Key Account Management
  • Performance Management
  • Social selling
  • Territory Management
  • Revenue Generation
  • Customer Service
  • Goal-Oriented
  • Relationship Building
  • Meeting Sales Goals
  • Inventory Control
  • Client Relationship Management
  • Product Merchandising
  • Sales strategy development
  • MS Office Applications
  • Brand Promotion
  • Negotiation

Timeline

Sales Lead Retail

REPUBLIC NATIONAL DISTRIBUTING COMPANY
05.2020 - Current

Web Director

TSPP/DO Apparel
01.2016 - 12.2019

Bachelor of Science - Kinesiology

Wayne State University
Jimmy Jackson