Jimmy Dejesus

Summary

Customer service professional prepared to enhance team performance and customer satisfaction. Background includes managing customer service operations and optimizing workflows for better efficiency. Known for fostering collaboration and adapting to dynamic environments. Brings expertise in conflict resolution and team leadership.

years of professional experience

Three Brothers Boards

Silver Springs, FL

02.2025 - 04.2025

- Inventoried all equipment in trailer daily to ensure operational readiness
- Delivered exceptional customer service to all guests
- Maintained positive relationships with fellow outfitters and state park staff
- Set up, cleaned, and broke down all equipment each day before and after tours
- Educated guests with accurate information about local history, flora, and fauna
- Sold paddle-boarding accessories directly to customers and handled payment transactions

Get Up And Go Kayaking

Crystal River, Homosassa, & Silver Springs, FL

08.2024 - 02.2025

- Towed and maintained company trailer, ensuring it remained clean and in working condition
- Set up and tore down all kayaking equipment before and after tours
- Checked in guests, confirmed waiver completion, and prepared groups for tour departure
- Delivered top-tier customer service, accommodating individual guest needs to ensure comfort and safety
- Provided informative and engaging commentary on local wildlife, ecology, and history throughout each tour
- Consistently earned 5-star reviews from a wide range of customers

United States Marine Corps

Okinawa, Japan / Camp Lejeune, NC

07.2019 - 02.2024

- Conducted routine inventory and accountability of over $1 million in artillery operations equipment
- Operated effectively as part of a small, mission-critical team in high-pressure, fast-paced environments
- Trained newly assigned Marines in artillery procedures and ensured compliance with USMC standards and regulations
- Collaborated with leadership to develop and implement comprehensive training plans
- Earned two Letters of Commendation from regimental commanders for community service contributions in support of unit operations

University of Maryland Global Campus (UMGC)

- Technical: Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
- Soft Skills: Strong communication, leadership, team building, and proactive problem-solving