Jimmy Lua
Chicago,IL
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged hand-tool proficiency and exceptional teamwork skills at Menards and other notable employers. My proactive approach in maintaining worksite cleanliness and ensuring efficient service led to significant repeat business and positive referrals, underscoring my ability to deliver results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Outside Yard Team Member
Menards
08.2023 - Current
- Developed strong relationships with customers, leading to repeat business and positive word-of-mouth referrals.
- Enhanced customer satisfaction by providing efficient and accurate assistance in locating products.
- Maintained a safe and clean work environment, ensuring compliance with company policies and procedures.
- Assisted in reducing shrinkage through vigilant monitoring of inventory levels and reporting discrepancies.
Food Runner
Hogsalt
06.2022 - 07.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Busser/Assistant Food Runner
7c's
08.2021 - 06.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
BOH Team Member
Chick-fil-A
01.2021 - 03.2021
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
Education
Project Management Certification - Project Management
Year Up
Chicago, IL01.2025
Skills
- Loading and unloading
- Worksite Cleanliness
- Hand-tool proficiency
- Order Picking
Timeline
Outside Yard Team Member
Menards
08.2023 - Current
Food Runner
Hogsalt
06.2022 - 07.2023
Busser/Assistant Food Runner
7c's
08.2021 - 06.2022
BOH Team Member
Chick-fil-A
01.2021 - 03.2021
Project Management Certification - Project Management
Year Up