I love Writing Imagination Friendship I am very proud of the number of friends I have made in my life and consequently consider myself a genuine "people person" And I do like to help and converse with people whenever possible It's one of the reasons I take a nice daily walk around the neighborhood whenever weather and time allows
Jimmy Mack
Beer Vendor/Writer
Chicago,IL
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged my exceptional customer service skills and reliability at Chicago White Sox/Chicago Cubs to significantly enhance patron satisfaction. My background spans from law enforcement to real estate, showcasing versatility and a proven track record in high-pressure environments. My expertise includes effective stock rotation and age verification, ensuring compliance and operational excellence.
Overview
35
35
years of professional experience
Work History
Beer Vendor
Chicago White Sox /Chicago Cubs
09.1983 - 09.2018
- Managed cash transactions accurately, ensuring prompt payment processing and minimal errors.
- Developed strong rapport with repeat patrons, fostering loyalty and repeat business.
- Promoted responsible consumption practices among patrons through vigilant monitoring of alcohol intake levels.
- Balanced multiple tasks simultaneously, efficiently serving large crowds while managing inventory needs.
- Minimized waste through careful handling of merchandise, reducing costs associated with damaged products.
- Conducted routine equipment maintenance checks, ensuring optimal performance of draft systems for consistent pour quality.
- Utilized strong product knowledge to offer personalized recommendations, increasing upsell opportunities.
- Increased customer satisfaction by providing friendly and efficient service during peak hours.
- Adhered to all relevant health and safety regulations, ensuring the well-being of both staff and patrons.
- Collaborated with fellow team members to ensure smooth operations during high-traffic events.
- Handled customer inquiries and resolved issues professionally, enhancing overall satisfaction levels.
- Ensured a clean and organized work environment, promoting a positive atmosphere for customers.
- Used consultative sales approach to understand and meet customer needs.
- Addressed each customers' needs and wants to recommend suitable product options.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Supported customers continuously from sales process to product set-up and use.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Screen Writer and Co-producer Baseball Videos
Independent Productions
03.1990 - 12.2003
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
Police Officer Recruit
Mokena IL PD
03.1998 - 09.1998
- Developed strong partnerships with community organizations to address neighborhood issues and improve quality of life.
- Received ongoing training in various law enforcement topics to stay current with industry best practices and procedures.
- Enhanced public safety by conducting thorough patrols in assigned areas.
- Supported crime prevention efforts by conducting security checks on residential properties during vacations or extended absences.
- Maintained high levels of physical fitness, consistently passing mandatory fitness tests required for job performance.
- Protected the constitutional rights of citizens by enforcing municipal codes, state statutes, federal laws, and court orders impartially.
- Reduced traffic accidents through proactive enforcement of traffic laws, including speeding, DUIs, and seatbelt violations.
- Served as a positive role model within the community by upholding the highest standards of professionalism both on and off duty.
- Enforced local, state and federal laws and ordinances to promote community security and prevent crime.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored traffic violations, issuing citations as necessary.
- Checked vehicle equipment for proper functioning prior to use.
- Handled citation and traffic violation paperwork.
Real Estate Agent
Dabbs Century 21
10.1990 - 05.1991
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Education
High School Diploma -
Brother Rice High School
Chicago, ILCommunications
St. Xavier University
Chicago, ILNo Degree - Improvisational Comedy
Second City Seminars Improvisational Theater
Chicago IL (Old Town)09-1983
Bachelor of Arts - Speech-Radio
Lewis University
Romeoville, IL05-1982
Skills
- Excellent customer service
- Reliability and punctuality
- Stock rotation
- Age verification
Local Emmy for TV Production
Co-produced 2 Independent Television Documentaries. (with partners) for WTTW. The first was a 30 minute Program (chronicling with still photos and musical backing), A poem written by partner/poet Bob Chicoine chronicling the demolition of Old Comiskey Park. The other a 2 hour chronicle of the magic both within Wrigley Field and the surrounding neighborhood at the turn of the century. Bars, Parking. The neighborhood. The installation of lights and blocking the views from the rooftops. Produced By my partners, Bob Chicoine, Dave Levinson and narrated by renown Chicago actor William Petersen, star of the tv series CSI. We flew out to LA for the narration and he came in to town around Christmas to do many shots in various Wrigley institutions like Murphy's Bleachers .The rooftops on Waveland and other spots. Visiting LA and befriending his beloved personal assistant Roberta Custer, I caught the bug and began a screenwriting career building contacts and successful friends in that field.
Interests
Timeline
Police Officer Recruit
Mokena IL PD
03.1998 - 09.1998
Real Estate Agent
Dabbs Century 21
10.1990 - 05.1991
Screen Writer and Co-producer Baseball Videos
Independent Productions
03.1990 - 12.2003
Beer Vendor
Chicago White Sox /Chicago Cubs
09.1983 - 09.2018
High School Diploma -
Brother Rice High School
Communications
St. Xavier University
No Degree - Improvisational Comedy
Second City Seminars Improvisational Theater
Bachelor of Arts - Speech-Radio
Lewis University
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