Jimmy Marino
Lehigh Acres
Summary
Dedicated Service Supervisor candidate with a strong background in commercial flat roofs and residential systems. Expert in managing personnel and documenting project progress via digital daily logs to ensure accuracy in labor hours and task completion. Bilingual professional focused on maintaining safety standards and meeting tight deadlines.
Overview
3
3
years of professional experience
Work History
Team Leader
Jr&co
Fort Myers
09.2023 - Current
- TEAM LEADER WITH 4 YEARS OF EXPERIENCE., OVERSEEING COMMERCIAL AND RESIDENTIAL ROOFING PROJECTS. I LED TEAMS, MANAGED COMMUNICATION WITH GENERAL CONTRACTORS, ESTIMATORS, AND ENSURED ON-TIME DELIVERY WITH HIGH-QUALITY STANDARDS.
- Led daily team meetings to prioritize tasks and improve communication.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Trained new staff on company policies and operational procedures.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Resolved team conflicts and encouraged a collaborative work environment.
- Assisted in scheduling shifts to ensure adequate coverage throughout the week.
- Provided feedback to management on team performance and operational challenges.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Conducted regular performance reviews to assess individual team member progress.
- Completed daily quality assurance duties to provide feedback for improvements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Collaborated with other departments to ensure alignment of goals across teams.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Implemented quality control measures to uphold company standards.
Skills
- Project management
- Team building
- Quality assurance
- Customer service
- On-time delivery
- Strategic planning
- Verbal and written communication
- Loss prevention
- Issue resolution
- Team Check-ins
- Safety
- Employee training
- Team supervision
- Shift scheduling
- Attention to detail
- Leading team meetings
- Performance evaluations
- People management
- Work planning
- Client service
- Team motivation
- Goal setting
Languages
English
Elementary
Spanish
Professional
Timeline
Team Leader
Jr&co
09.2023 - Current