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Detail-oriented and dependable hospitality professional with over 5 years of experience in property management, cleaning services, and guest relations. Proven ability to manage short-term rental operations, coordinate turnovers, and maintain high standards of cleanliness and presentation. Skilled in handling guest communications, resolving issues efficiently, and ensuring smooth check-in and check-out experiences.
Strong background in working with property owners to monitor performance, manage bookings, and maintain high occupancy rates through platforms such as Airbnb and VRBO. Demonstrates excellent time management, organization, and multitasking abilities in fast-paced environments. Committed to delivering exceptional customer service, maintaining positive guest experiences, and consistently achieving high satisfaction ratings.

Customer-focused engineering student with a strong background in guest services and team leadership. Successfully managed high-pressure situations while ensuring exceptional customer experiences and operational efficiency. Proficient in CAD software, enhancing problem-solving capabilities in engineering contexts.

Accumulated 5+ years of professional security experience across multiple industries and venues throughout New York City.
Successfully provided security services for concerts, nightlife venues, bars, clubs, retail establishments, waterfront properties, and special events.
Maintained a professional security presence in high-traffic and high-pressure environments while ensuring the safety of guests, staff, and property.
Demonstrated strong conflict resolution and de-escalation skills during incidents involving disorderly patrons and disruptive behavior.
Earned and maintained a New York State Security Guard License.
Obtained and maintained a TWIC (Transportation Worker Identification Credential), authorizing access to secure maritime facilities and waterfront locations.
Trusted with assignments involving crowd management, access control, and public safety operations.
Consistently completed incident reports and security documentation with accuracy and professionalism.
Developed experience working with diverse populations while providing excellent customer service and maintaining security standards.
Assisted with security operations for VIP, special event, and high-profile assignments.
Maintained a strong attendance record and reliability across multiple client locations and assignments.
Contributed to safe and orderly operations during large public gatherings and special events.

A highly motivated and reliable professional with over 10 years of experience in restaurant operations, hospitality management, office administration, and customer service. Proven ability to manage front-of-house operations while handling administrative responsibilities such as scheduling, documentation, reporting, and client communication. Highly organized, adaptable, and capable of balancing hands-on service work with office and administrative duties in fast-paced environments.

Diligent, responsible, and highly motivated student currently studying Hotel Management at Griffith University, with a strong background in hospitality service and military leadership. Experienced in customer-facing roles, having worked in a fast-paced restaurant environment and provided high-level of service. My background includes wait staff experience, military service, and housekeeping, where I developed strong communication, teamwork, and problem-solving skills. I take pride in being approachable, adaptable, and being dependable always aiming to create positive experiences for both guests and colleagues while contributing meaningfully to any team that I am part of.

Jimmy Martienz

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Associate of Arts - Criminal Justice

High School Diploma -

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Associate of Arts - Criminal Justice

High School Diploma -

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